Hi, I’m
Chalaya Rogers
Tacoma,WA
Summary
Dynamic Leasing Consultant with a proven track record at Dobler Management Company, excelling in customer service and property management. Leveraged creative problem-solving to enhance tenant satisfaction and maintain high occupancy rates. Skilled in lease file audits and building rapport, consistently delivering exceptional property tours tailored to resident needs.
Overview
8
years of professional experience
Work History
Dobler Management Company
Leasing Consultant
06.2023 - Current
Job overview
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
YMCA
Late Night Staff Lead
07.2017 - 10.2024
Job overview
- Provided supervision, leadership and motivation for participants in Late Night Program.
- Responsible for promoting positive environments that fosters fun, safety, and attendees for all late night programs.
- Provided customer service to assist participants with questions, comments, or concerns about facility.
- Managed over 100 customer calls per day.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Actively promoting events and programs to members.
Olive Garden
To Go Specialist
01.2022 - 06.2023
Job overview
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Increased repeat business by consistently providing friendly and attentive service.
Education
University of WashingtonTacoma
Bachelor of Arts from Communications
06-2019
Skills
- Customer service
- Fair housing regulations
- Building rapport
- Leasing and sales
- Property tours and inspections
- Property management
- Creative problem solving
- Data entry
- Microsoft office
- Lease file audits
- Record keeping
- Background check process
Timeline
Leasing Consultant
Dobler Management Company
06.2023 - Current
To Go Specialist
Olive Garden
01.2022 - 06.2023
Late Night Staff Lead
YMCA
07.2017 - 10.2024
University of Washington
Bachelor of Arts from Communications
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