Chalee Holland
Summary
Dynamic professional with a proven track record at Cocoa Beach Ale House, excelling in high-volume environments and leading teams to success. Expert in creative mixology and staff management, adept at fostering growth and maximizing sales through suggestive selling. Demonstrates exceptional menu memorization and team training, ensuring customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
1
1
Serve safe certification
Work History
Bartender
Cocoa Beach Ale House
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Shift Leader
The Tiny Turtle
04.2019 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Surf Instructor
School of Surf
06.2017 - 06.2019
- Maintained shop, boardroom and public facilities in professional order.
- Developed strong partnerships with local businesses to create mutually beneficial promotional opportunities and cross-marketing efforts.
- Enforced strict policies for safety in and out of water.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Cleaned wetsuits between lessons and inspected for damages.
- Issued wetsuits and equipment to guests to meet surfing needs.
- Informed guests of good ocean practices and surf etiquette.
Server
Timeout Sports Bar
04.2018 - 04.2019
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
High School Diploma -
Cocoa Beach Junior/Senior High School
Cocoa Beach, FL05.2018
Skills
- Menu Memorization
- Payment Processing
- Basic accounting
- Suggestive Selling
- Liquor, beer, and wine knowledge
- Team training and development
- Changing beer kegs
- Creative Mixology
- Staff Management
Certification
CPR Certified
Timeline
Bartender
Cocoa Beach Ale House
12.2023 - Current
Shift Leader
The Tiny Turtle
04.2019 - 12.2023
Server
Timeout Sports Bar
04.2018 - 04.2019
Surf Instructor
School of Surf
06.2017 - 06.2019
High School Diploma -
Cocoa Beach Junior/Senior High School
CPR Certified
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