Chalette Sarbida-Manuwa
Honolulu,HI
Summary
Resourceful Dispatcher known for high productivity and efficiency in task completion. Specialized skills include quick decision-making, effective communication, and advanced knowledge of dispatch software. Excel in using critical thinking, problem-solving abilities, and adaptability to manage complex situations and ensure seamless operations.
Overview
17
17
years of professional experience
Work History
Dispatcher
Towing
Kapolei, HI
01.2023 - 11.2024
- Provided timely updates to customers regarding their orders or requests.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Updated records of driver locations, delays, and cancellations.
- Recorded and maintained files or records of customer requests, work or services performed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Documented services performed, operations information, and dispatch details in system.
- Verified driver credentials prior to assigning them a route or task.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Customer Service Representative
Board Of Water Supply - City And County Of Honolulu
Honolulu, Hawaii
01.2020 - 06.2023
- Navigated through computer systems to review information and respond appropriately to callers.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Dispatcher
Towing
Honolulu, HI
05.2019 - 01.2020
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Provided timely updates to customers regarding their orders or requests.
- Updated records of driver locations, delays, and cancellations.
Customer Service Cashier
Times Supermarket
Honolulu, Hawaii
10.2007 - 05.2017
- Provided excellent customer service by helping customers locate items they were looking for.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Answered phone calls to assist customers with questions and orders.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Counted and balanced cashier drawers.
- Operated cash registers to process payments for goods and services.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Greeted customers and responded to informational requests.
- Processed customer payments quickly and returned exact change and receipts.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
High School Diploma -
Lahainaluna High School
Lahaina, HI05-2006
Skills
- Order management
- Route optimization
- Database management
- Geographic information systems
- Data entry accuracy
- Customer service
References
References available upon request.
Timeline
Dispatcher
Towing
01.2023 - 11.2024
Customer Service Representative
Board Of Water Supply - City And County Of Honolulu
01.2020 - 06.2023
Dispatcher
Towing
05.2019 - 01.2020
Customer Service Cashier
Times Supermarket
10.2007 - 05.2017
High School Diploma -
Lahainaluna High School