Chaley Coleman
The Bronx,NY
Summary
Results-driven customer service professional with expertise in order management, delivery coordination, and complaint resolution. Committed to enhancing customer satisfaction through effective communication and quality assurance.
Overview
2
2
years of professional experience
Work History
Customer Service Delivery Team Member
Door Dash
Chicago, Illinois
02.2024 - 03.2026
- Resolved customer complaints using effective communication strategies, resulting in increased customer loyalty.
- Assisted customers with order inquiries and delivery issues, leading to improved service satisfaction.
- Coordinated with delivery drivers to secure on-time delivery, ensuring customer expectations were met.
- Assisted customers in navigating website and mobile app features.
- Provided support during peak periods such as holidays or special promotions.
- Performed quality assurance checks on completed orders prior to release.
- Ensured compliance with company policies, procedures, and regulations for operational integrity.
Customer Service Delivery Team Member
Uber Eats
Chicago, Illinois
02.2024 - 03.2026
- Resolved customer complaints using effective communication strategies to improve satisfaction.
- Assisted customers with order inquiries and delivery issues, ensuring timely resolutions.
- Coordinated with delivery drivers to guarantee timely service and customer satisfaction.
- Developed strong relationships with customers, fostering loyalty and satisfaction.
- Addressed customer queries promptly, contributing to consistent service quality.
- Ensured compliance with company policies, procedures, and regulations consistently.
Education
High School Diploma -
Trevsevant
Memphis, TN05-2009
Skills
- Order processing
- Order management
- Delivery coordination
- Complaint resolution
- Service quality monitoring
- Regulatory compliance
- Relationship management
Timeline
Customer Service Delivery Team Member
Door Dash
02.2024 - 03.2026
Customer Service Delivery Team Member
Uber Eats
02.2024 - 03.2026
High School Diploma -
Trevsevant