Chalice Ross
Washington,DC
Summary
I am a Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking young adult considered highly ambitious, willing to meet or exceed monthly quotas, and capable of maximizing brand awareness. Effective project leader and problem-solver with advanced programming skills and a hard-working mentality. I'm great with communication when it comes to working in a place that is fast-paced.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
The Ginger Companies
09.2023 - 02.2024
- As a Restaurant Operation Manager, my primary responsibility is to the customer, ensuring that every guest has a wonderful experience
- Manage and oversee the entire venue operation
- Deliver exceptional guest services
- Ensuring guest satisfaction
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Develop hourly and salary staff
- Terminate employees when necessary
- Training and evaluating staff performance
- Manage food cost, forecast requirements, and maintain inventory
- Manage restaurant supplies including small wares
- Control costs and minimize waste
- Create and nurture a positive working environment
- Implement innovative strategies to improve productivity, sales, and food quality.
Supervisor concierge's
Kick Axe dc
07.2021 - 09.2023
- Good organizational ability, as you are always 'on duty
- A good sense of humor, enthusiasm, and stamina to cope with long working hours
- To be very friendly, caring, and patient
- An outgoing personality, common sense, and excellent communication skills
- The ability to work well in a team
- Cleaning
- Fun facilitator
- Google sheets
- Checking people in
- Making schedules
- Social media
- Cashier
- A guide.
Program Aide
Boys & Girls Club
01.2020 - 06.2020
- Assisted club members struggling with class materials by mentoring them individually and helping with specific problems
- Improved club member support by building positive relationships between parents, administrators, and teaching staff
- Instructed small groups and concepts specific techniques outlined in lesson plans
- Help supervise coworker classroom and implement lesson plans
- Responded to emergencies with calm level-headed approaches to de-escalate problems between club members
- Boosted club member learning by caring out pre-planned activities such as arts and stem
- Set educational standards and goals helped establish policies, procedures, and programs
- Enhanced learning and development for children of skill levels.
Best Buy Teen Tech Center Brand Ambassador
Boys & Girls Club
07.2018 - 09.2018
- Being a Best Buy teen tech center brand ambassador, my responsibilities are to serve and inspire teens to connect, learn, innovate and improve their lives
- I believe that technology can empower people to dream big and accomplish great things across the country many countries
- Many communities lack support and access to tools and training that can unblock a better future and prepare you for challenges ahead
- Organize, lead, and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies
- Made lesson plans according to established curriculums
- Boosted efficiency by keeping work areas clean, tidy, and free of debris.
Education
Diploma -
Suitland high school
Suitland, MD06.2019
Skills
- Supervising experience
- Teaching
- Bartending
- Customer service
- Cash handling
- Guest services
- Hospitality
- Sales
- Computer skills
- Microsoft Office
- Communication skills
Certification
Food Handler Certification
Timeline
Operations Manager
The Ginger Companies
09.2023 - 02.2024
Supervisor concierge's
Kick Axe dc
07.2021 - 09.2023
Program Aide
Boys & Girls Club
01.2020 - 06.2020
Best Buy Teen Tech Center Brand Ambassador
Boys & Girls Club
07.2018 - 09.2018
Diploma -
Suitland high school