Summary
Work History
Education
Skills
Languages
Timeline
pwb

Challen Ford

Bronx,NY

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.

Work History

Front Desk Concierge

Volunteers of America
Bronx
03 2024 - Current
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.

Senior Caseworker

MedRite Urgent Care
New York
02 2024 - Current
  • Enhanced client satisfaction with timely communication and professional demeanor during interactions.
  • Managed complex cases involving multiple stakeholders, ensuring all perspectives were considered for a fair outcome.
  • Developed comprehensive case plans to address clients'' needs, resulting in improved outcomes.
  • Identified potential resource gaps by regularly reviewing local programs and services available to clients.
  • Conducted regular evaluations of case progress, making adjustments as needed to achieve desired results.
  • Established rapport with diverse clientele by demonstrating cultural competence and sensitivity in all interactions.
  • Developed customized interventions tailored to individual client needs, maximizing positive impact on their lives.
  • Acted as a liaison between clients and other service providers, facilitating seamless coordination of services.

Education

BFA - Theater

Mercy College
06.2010

Skills

  • Client interaction
  • Case information confidentiality
  • Regulations and policies
  • Active Listening
  • Problem-Solving
  • Decision-Making
  • Clerical Support
  • Good Telephone Etiquette
  • Multitasking Abilities
  • Data Entry
  • MS Office
  • Training and Development
  • Self-Motivated
  • Interpersonal Communication
  • Critical Thinking
  • Analytical and Critical Thinking
  • Teambuilding
  • PPE Compliance

Languages

English
Native or Bilingual

Timeline

Front Desk Concierge

Volunteers of America
03 2024 - Current

Senior Caseworker

MedRite Urgent Care
02 2024 - Current

BFA - Theater

Mercy College

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Challen Ford