Chalmette Winslow
Houston,TX
Summary
I currently work as a Customer Service Rep and SME based in Houston Texas. I’m dependable, detail‑oriented, and focused on delivering positive customer experiences. I deliver clear communication, problem‑solving, and supporting both customers and provider calls.
In my role, I work closely with leadership and my team to resolve customer concerns efficiently while maintaining a professional and empathetic approach. I'm continuously strive to learn new processes and skills that help me grow within my role and.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Optum
Houston, TX
12.2018 - Current
- Resolved customer inquiries via multiple channels, ensuring timely and effective solutions.
- Provided training and mentorship to new team members, enhancing overall team performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Supervisor
Boyd Gaming
Amelia, LA
02.2012 - 09.2018
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Led training initiatives, improving staff performance and service quality across departments.
- Implemented process improvements that enhanced operational efficiency and guest satisfaction ratings.
- Developed and maintained schedules for staff, optimizing resource allocation to meet business needs.
- Monitored inventory levels and coordinated supply orders to maintain adequate stock for operations.
- Conducted regular performance evaluations, providing constructive feedback to promote team development.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
H.L.Bourgeios High
Gray, LA05-1990
Skills
- Customer service
- Active listening
- Research
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Problem resolution
- Documentation
Timeline
Customer Service Representative
Optum
12.2018 - Current
Supervisor
Boyd Gaming
02.2012 - 09.2018
High School Diploma -
H.L.Bourgeios High