CHALONDA JONES
Chicago,IL
Summary
Dedicated professional with experience in Call Center environments and financial operations including Accounts Receivable and Payable, Bank Reconciliations, and Deposits. Achieved effective communication and problem-solving by employing a calm and level-headed approach to routine and complex challenges.
Overview
27
27
years of professional experience
Work History
RESERVATIONS AND SALES AGENT
UNITED AIRLINES
CHICAGO, IL
09.2023 - Current
- COMMUNICATE FARES, TIMES, REQUIRED TRAVEL DOCUMENTS
- Resolved customer conflicts by directly addressing concerns, improving customer satisfaction and retention.
- Assisted customers with inquiries in a call center environment, ensuring timely and accurate responses.
- Reported irregularities to management, facilitating prompt resolution and enhancing operational efficiency.
CUSTOMER SERVICE ADVOCATE
VERIZON WIRELESS
ELGIN, IL
06.2014 - 08.2023
- Operated within a high-volume call center environment
- Followed up on order statuses and updates, providing timely account information to enhance customer satisfaction
- Researched and resolved billing issues, ensuring accurate account management and improving customer trust
- Explaining products and services
- Troubleshooting services and equipment questions
- Identified opportunities to sell additional wireless solutions, contributing to increased revenue through tailored customer recommendations
OPERATION AGENT
SOUTHWEST AIRLINES
CHICAGO, IL
04.2022 - 07.2022
- Coordinated with workgroups to ensure timely flight departures
- Delivered efficient and hospitable boarding experience for passengers
- Assisted in planning and coordinating daily gate parking for scheduled flights.
- Assisted with daily gate parking plan for optimized flight operations
- Assisted in managing the daily gate parking plan for both scheduled and unscheduled flights.
CLINIC COORDINATOR
RUSH MEDICAL CENTER
WORTH, IL
01.2013 - 06.2014
- Registered patients for appointments and tests, ensuring accurate scheduling and efficient patient flow
- Verified and updated patient insurance and demographics to maintain accurate records and facilitate seamless billing
- Demonstrated competency in IDX, SMS/EPIC, Ascent, Windows NT, and other systems to support operational efficiency
- Demonstrated effective verbal communication skills in various team meetings.
CALL CENTER REP
SALEM GROUP-LOYOLA MEDICAL CENTER
MAYWOOD, IL
08.2012 - 10.2013
- Worked in a fast-paced call center environment, providing customer support.
- Registered patients for appointments and tests, facilitating smooth patient flow and access to care.
- Verified and updated patients' insurance and demographics, ensuring accurate patient records and compliance.
- DEMONSTRATE COMPETENCY IN IDX, SMS/EPIC, ASCENT, WINDOWS NT, OTHER SYSTEMS
- POSSESS EFFECTIVE VERBAL AND COMMUNICATION SKILLS
BENEFITS REP
SPHERION - AONHEWITT
LINCOLNSHIRE, IL
08.2011 - 04.2012
- Answered employees' questions concerning about all benefits
- Answered employees questions concerning about all benefits
- Helped team members and managers address issues
- Expedited communication between upper management and personnel, enhancing information flow
- Maintained and shared account details with customers
Customer Service Rep
ComEd
OAKBROOK, IL
04.2000 - 05.2008
- Worked in Call Center environment and analyzed and solved billing and credit situations
- Followed up on order status and updates, ensuring customers received timely and accurate account information
- Established new customer accounts at the call center and investigated complaints
- Assisted subordinates and supervisors in identifying and resolving problems, streamlining communication and support
- Expedited communication between upper level management and general personnel
Education
Associate of Arts - Business Administration And Management
Harold Washington College
Chicago, IL 10.2026 - 10.2026
Skills
- Customer service
- Sales support
- Account management
- Client relations
Technical Support
- Conflict resolution
- Order processing
- Business communication
Timeline
Associate of Arts - Business Administration And Management
Harold Washington College
10.2026 - 10.2026
RESERVATIONS AND SALES AGENT
UNITED AIRLINES
09.2023 - Current
OPERATION AGENT
SOUTHWEST AIRLINES
04.2022 - 07.2022
CUSTOMER SERVICE ADVOCATE
VERIZON WIRELESS
06.2014 - 08.2023
CLINIC COORDINATOR
RUSH MEDICAL CENTER
01.2013 - 06.2014
CALL CENTER REP
SALEM GROUP-LOYOLA MEDICAL CENTER
08.2012 - 10.2013
BENEFITS REP
SPHERION - AONHEWITT
08.2011 - 04.2012
Customer Service Rep
ComEd
04.2000 - 05.2008