Chalont Buchanan
Des Moines,IA
Summary
Diligent and compassionate professional with a background in exceptional patient care and daily activity assistance. Successfully supports medical teams in delivering high-quality healthcare services, utilizing exceptional communication and patient management skills for comfort and well-being. Solid background in efficient customer inquiry management and issue resolution. Knowledgeable professional with a proven track record of streamlining processes to enhance customer satisfaction and service delivery. Effective communication and conflict management skills ensure a positive customer experience.
Overview
8
8
years of professional experience
Work History
CNA
Mercy
01.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Caretaker
Home Care Assistance
03.2021 - 11.2022
- Assisting with hygienic practices such as grooming and bathing
- Cooking meals
- Cleaning the client's living area
- Providing companionship
- Scheduling fun recreational activities
- Driving the client to their appointments
- Reminding the client to take oral medications, if applicable
- Recording the client's mood, appetite and other observations
Telemarketing Agent
Allied Global
01.2020 - 03.2021
- Outbound calling
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Followed up with customers to solicit further sales.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
Custodial Worker
Marsden
11.2016 - 12.2018
- Flexible to the requests of superiors to handle task upon requests
- Clean and organize work and office space
- Cleaned banks as needed.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Collected trash and emptied receptacles and recycling containers.
Education
High School Diploma -
Southeast Polk High School
Pleasant HillSkills
- Computer Skills
- Organizational Skills
- Commercial Cleaning
- Customer Service
- Sales/ Upselling
- Training and onboarding
- Compassionate communication
- Quality and compliance
- Teamwork and Collaboration
Timeline
CNA
Mercy
01.2023 - Current
Caretaker
Home Care Assistance
03.2021 - 11.2022
Telemarketing Agent
Allied Global
01.2020 - 03.2021
Custodial Worker
Marsden
11.2016 - 12.2018
High School Diploma -
Southeast Polk High School
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