CHALSEA NAPOLEON
Aubrey,TX
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. I have experience as a Voice over IP professional knowledgeable about signaling, equipment and transmission of data for VOIP services. Provides high-quality work to address needs of customers and projects.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Training Specialist
Spectrumvoip
01.2023 - Current
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
- Developed training handbooks, computer tutorials and reference materials.
- Promoted a culture of continuous improvement by conducting regular follow-ups with trainees post-training sessions.
- Streamlined onboarding process for new hires, resulting in reduced time to productivity.
- Documented participation and evaluated learning for each participant.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
Tier 1 Technical Support Representative
Spectrumvoip
08.2022 - 01.2023
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
- Managed multiple priorities simultaneously while maintaining focus on delivering exceptional customer service.
- Collaborated with teammates to identify recurring issues and develop long-term solutions.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing clear explanations.
- Escalated high-priority incidents to appropriate departments, ensuring swift resolution and minimal downtime.
- Adapted quickly to new technology releases, staying informed on updates that could impact customer experience.
Pharmacy Technician
RX Cross Roads by McKesson
09.2020 - 07.2021
- Check all orders for completeness
- Ability to read and interpret prescription
- Verified patient information and proper physician authorization
- Checked all orders for insurance approval
- Calculated correct dosage volumes, converting between metric and apothecary equivalents
- Responsible for assisting Pharmacists in the safe distribution of medications and the provision of pharmaceutical care
- Entered and processed new prescriptions into the pharmacy computer software permitted by pharmacy regulation, and only at the direction of the supervising pharmacist after their review of the prescription in accordance with The Company policy and procedure
- Processed prescription refills to include refill confirmation when appropriate, review pending refills with the supervising pharmacist, generate refill documentation and process third party claims adjudication
- Accurately processed all orders in a timely manner
- Followed all applicable government regulations and HIPAA.
Pharmacy Technician
Walgreens
03.2020 - 08.2020
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly
- Filled prescriptions by retrieving, counting, and pouring pharmaceutical drugs, correctly verifying medication, and checking for possible interactions
- Assists pharmacists in scheduling and maintaining workflow
- Read and interpret prescriptions for accuracy in accordance with the state board of pharmacy
- Follow all applicable government regulations including HIPAA
- Cashiering and upselling products.
Sales & Service Representative (Remote)
Williams-Sonoma
10.2019 - 12.2019
- Address customer questions and concerns regarding product and delivery information
- Provided product information, reviewed alternative solutions for inventory availability, and assisted with order placement
- Successfully negotiated and appeased customers using a variety of methods established by Williams-Sonoma, Inc., guidelines
- Checked inventory, processed returns, issued replacements and credits for damaged or defective merchandise
- Resolved customer order inquiries, timely, via inbound call
- Provided technical support for troubleshooting ordering issues or account information on brand websites.
Education
Associate of Science - Biology
Collin College - Spring Creek Campus
Plano, TX01.2013
Skills
- Order entry
- Problem Solving
- Insurance Verification
- Customer service
- Time management
- Multitasking
- Detail-oriented
- Training Program Development
- Virtual Training
- Training Evaluation
- Performance Assessment
- Onboarding Programs
- Technical training
Certification
- Texas State Board of Pharmacy, 179567, Registered Pharmacy Technician
- Pharmacy Technician Certification Board, 60010701030850, Certified Pharmacy Technician
Systems
- Microsoft Office Suite
- Sharepoint Medhok
- Salesforce CP+
- AS400/ CAS
- Google +
- Javascript
- Adobe
- Stratus
- Enswitch
Timeline
Training Specialist
Spectrumvoip
01.2023 - Current
Tier 1 Technical Support Representative
Spectrumvoip
08.2022 - 01.2023
Pharmacy Technician
RX Cross Roads by McKesson
09.2020 - 07.2021
Pharmacy Technician
Walgreens
03.2020 - 08.2020
Sales & Service Representative (Remote)
Williams-Sonoma
10.2019 - 12.2019
Associate of Science - Biology
Collin College - Spring Creek Campus
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