C H A L Y Yang
Vadnais Heights,MN
Summary
Was a Key Holder for a little over a year, but I handle all of the responsibilities that I am given very well like opening and closing the store, checking to make sure cash and credit card machines are all on and managing the employees that I am in charge of. Customer service is our company's priority so I greet each and every customer that comes in and help them if it is needed until they are satisfied with that they are looking for. If there is any issues that occur between customer and employee I will step in to help to resolve the issue and if I can't do it myself I will ask my other leading managers to help and try to solve the issue as easy as possible.
As a Machine Operator I've learned to work a lot more independently but at the same time to adjust on the spot when needed for my assembly team when needed if somehow how parts I make for them aren't making the required conditions that are suppose to be met. Make sure machines aren't going down constantly to make sure the lines are moving on smoothly with no issues and also keeping up with the maintenance on machines so that problem doesn't arise.
Overview
8
8
years of professional experience
Work History
Machine Operator
Vital Path
Roseville, MN
07.2022 - Current
- Ensure that safety guidelines are followed at all times while operating machinery.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Observe machine operations to detect any problems or defects in the finished product.
- Carry out regular safety checks on machinery prior to operation.
- Troubleshoot malfunctions in equipment or processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Read blueprints and job orders to determine product specifications and tooling instructions.
- Record production information such as quantities produced and materials used on daily logs.
- Adjust machine settings to complete tasks accurately.
Key Holder
Rogans Shoes
Green Bay, Wi
12.2015 - 07.2022
- Delegated tasks to oversee store opening and closing functions
- Met guest needs and resolved service issues to deliver customer satisfaction
- Managed cash drawer drops and prepared daily bank deposits to secure finances
- Investigated customer complaints and offered creative solutions to resolve concerns and maintain loyalty
- Conducted continuous sweeps of the racks, bins and shelves to identify and correct issues affecting pricing, merchandise freshness or appearance
- Examined merchandise to ensure correct price, display and function
- Directed employees to replenish inventory and keep shelves presentable, consistently driving sales with attractive displays
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Stayed closely connected with floor operations by engaging customers and offering assistance.
Education
High School Diploma -
Preble High School
Skills
- Cash handling
- Customer service
- Manage employees
- Retail operations
- Training
- Task delegation
- Multitasking
- Machinery Cleaning
- Machine Maintenance
- Workplace Safety
- Machinery Operation
- Strong Work Ethic
Languages
- English, Fluent
- Hmong, Native
References
Austin Frank - Rogans Shoes - Manager - (920)-841-3155
Boua Xiong - Vital Path- Lead - (651)-239-4553
Timeline
Machine Operator
Vital Path
07.2022 - Current
Key Holder
Rogans Shoes
12.2015 - 07.2022
High School Diploma -
Preble High School
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