CHAMARRA MILTON
Summary
member-focused Service Representative experienced in loan and account servicing within high-volume environments. Skilled in resolving member concerns, promoting financial products, and ensuring compliance with security standards. Strong relationship builder committed to effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Member Service Representative
TEKsystems-Navy Federal Credit Union
Winchester, Virginia
07.2025 - Current
- Provided exceptional customer service by guiding clients through the loan process and addressing inquiries.
- Collaborated with underwriting teams to expedite the loan approval process while ensuring risk management protocols were followed.
- Ensured compliance with federal and state regulations by conducting regular audits of loan files and documentation.
- Maintained a positive and professional demeanor while managing stressful situations during peak call times.
- Managed high call volumes efficiently, ensuring timely responses to customer inquiries and concerns.
Travel Coordinator
Great Eastern Resorts Cooperation
Harrisonburg, Virginia
03.2025 - 07.2025
- Coordinated travel arrangements for corporate clients, ensuring compliance with company policies and budget constraints.
- Provided exceptional customer service by addressing travel-related inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of travel regulations and industry trends to provide informed guidance to clients.
- Conducted outbound follow up calls to resolve any concerns or rescheduling.
Member Service Representative
Tential-Navy Federal Credit Union
Winchester, VA
10.2024 - 12.2024
- Performed high-risk protocols, enhancing member safety and service efficiency.
- Optimized call times, improving response rates and member satisfaction with high call volumes.
- Assisted members with account inquiries and account service requests while strengthening the member’s bond with navy federal credit union.
- Educated members on financial products and services offered.
- Resolved member issues through effective communication and problem-solving.
Sales Associate
Bath & Body Works
Winchester, VA
08.2023 - 11.2023
- Engaged customers through exceptional service and product knowledge, enhancing overall shopping experience.
- Utilized point-of-sale systems to process transactions efficiently, maintaining accuracy in cash handling.
- Advised customers on promotional offers, increasing sales and contributing to store revenue growth.
- Adapted to shifting priorities and fast-paced environments, demonstrating flexibility in meeting customer needs.
- Handled customer complaints in a professional manner.
Phone Operator
Strasburg Foxes Pizza
Strasburg, VA, VA
08.2022 - 05.2023
- Managed customer inquiries and resolved issues promptly, enhancing overall service experience.
- Collaborated with team members to ensure timely delivery of orders, contributing to improved customer satisfaction ratings.
- Maintained a clean and organized work environment to support operational efficiency and compliance with health standards.
- Maintained knowledge of menu items and promotions to effectively answer customer questions and make recommendations.
- Developed strong relationships with repeat customers, fostering loyalty and repeat business.
Education
High School Diploma -
Strasburg High School
Strasburg, VASkills
- Account and Loan servicing
- Regulatory compliance
- Cash handling
- Customer service
- Team collaboration
- Problem solving
- Communication
- Adaptability
Timeline
Member Service Representative
TEKsystems-Navy Federal Credit Union
07.2025 - Current
Travel Coordinator
Great Eastern Resorts Cooperation
03.2025 - 07.2025
Member Service Representative
Tential-Navy Federal Credit Union
10.2024 - 12.2024
Sales Associate
Bath & Body Works
08.2023 - 11.2023
Phone Operator
Strasburg Foxes Pizza
08.2022 - 05.2023
High School Diploma -
Strasburg High School