Kylie Hernandez
Salt Lake City,UT
Summary
Experienced professional with a background in credit union service, guest relations, and business operations. Skilled in customer relationship management, conflict resolution, and attention to detail, with a strong record of supporting clients, resolving issues, and maintaining trust across daily transactions and service requests.
Overview
8
8
years of professional experience
Work History
Member Service Representative
Mountain America Credit Union
Salt Lake City, Utah
12.2025 - Current
- Assisted Mountain America Credit Union members with accounts, deposits, and withdrawals.
- Processed cash handling, check deposits, and payment transactions accurately.
- Explained credit union products, services, and account features to members.
- Resolved member questions about balances, transfers, and transaction history.
- Supported loan payments, account changes, and branch service requests.
- Referred members to additional Mountain America Credit Union services and support.
- Held position at Mountain America Credit Union from 2010 to 2012.
Managing Partner
K&M Property Solutions
Salt Lake City, UT
08.2018 - 12.2024
- Coordinated business strategy and client relationships to facilitate service expansion efforts and drive revenue growth.
- Negotiated contracts with clients, contractors, suppliers, and service partners to align expectations and enhance operational efficiency.
- Implemented and managed programs to streamline operations.
- Secured and managed properties for rental purposes.
- Established and designed short-term rental properties for guests.
- Managed guest communication, reservation issues, and occupancy concerns.
- Supported daily team operations by coordinating guest arrivals, departures, cleaner schedules, virtual assistant tasks, and maintenance personnel.
Server
The Cheesecake Factory
Salt Lake City, Utah
01.2023 - 03.2024
- Delivered attentive table service in a high-volume dining room
- Coordinated with kitchen and bar staff to ensure timely service and guest satisfaction.
- Resolved guest concerns calmly, upholding service standards and enhancing overall dining experience.
- Presented menu items, specials, and dessert selections using brand knowledge.
- Executed opening and closing procedures to streamline restaurant operations and maintain consistent service quality.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled money transactions accurately while following company procedures
Education
Bachelor of Science - Parks, Recreation And Tourism
University of Utah
Salt Lake City, UT05-2013
Skills
- Account servicing
- Deposit processing
- Loan payment processing
- Cash handling
- Transaction processing
- Core banking systems
- Customer relationship management
- Financial product support
- Branch operations
- Customer support experience
- Attention to detail
- Verbal communication
- Conflict resolution
- Relationship building
- Product recommendations
- Team collaboration
Timeline
Member Service Representative
Mountain America Credit Union
12.2025 - Current
Server
The Cheesecake Factory
01.2023 - 03.2024
Managing Partner
K&M Property Solutions
08.2018 - 12.2024
Bachelor of Science - Parks, Recreation And Tourism
University of Utah