Champagne Hargrove
Chandler,AZ
Summary
Dynamic and organized professional with extensive experience at Queen Nail Salon, excelling in customer service and office administration. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in appointment scheduling and data entry, consistently streamlining operations to improve efficiency and foster loyalty.
Overview
3
3
years of professional experience
Work History
Receptionist
Queen Nail Salon
Cleveland, OH
07.2023 - 05.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Customer Service Representative
Concentrix
Cleveland, OH
10.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Healthcare Management
Ultimate Medical Academy
Clearwater, FL01-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Data inputting
- Office administration
- File management
- Document management
- Clerical support
- Multi-line telephone operation
- Documentation and reporting
- Office management
Timeline
Receptionist
Queen Nail Salon
07.2023 - 05.2025
Customer Service Representative
Concentrix
10.2022 - 11.2023
Healthcare Management
Ultimate Medical Academy