Champagne Mingboupha
Bogalusa,LA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
Work History
CSR
NTT Data
Lincoln, NE
11.2022 - Current
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Provided customer service support to customers over the phone and by email.
- Followed up with customers to ensure their satisfaction.
- Participated in team meetings or training sessions when necessary.
- Processed orders, forms, applications, and requests.
- Adhered to company's established protocols for handling confidential data.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Consulted with customers regarding needs and addressed concerns.
- Documented all conversations with customers in CRM software according to company standards.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated job knowledge by participating in educational opportunities.
- Ensured compliance with applicable laws and regulations for provision of services.
- Gathered feedback from customers regarding products and services.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
Education
GED -
Bogalusa Adult Ed
Bogalusa, LA12-2012
References
References available upon request.
Timeline
CSR
NTT Data
11.2022 - Current
GED -
Bogalusa Adult Ed
Similar Profiles
Adibus SholehAdibus Sholeh
Solution Architect at PT NTT Indonesia Technology (NTT DATA)Solution Architect at PT NTT Indonesia Technology (NTT DATA)
Pankaj NathPankaj Nath
Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)
GAZI MAMOONUR ALAMGAZI MAMOONUR ALAM
SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)
Yashika SureshbabuYashika Sureshbabu
Service Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT DataService Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT Data
Rashard BickhamRashard Bickham
Customer Service Representative at Capital Bridge Health ServicesCustomer Service Representative at Capital Bridge Health Services