Champagne Tyler
Detroit,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Office Manager
One Tax Solution
Livonia, MI
01.2008 - 04.2014
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality and conformance.
Production Worker
Fiat Chrysler Automobiles
Detroit, MI
12/03/13 - 07/15/23
- Followed safety protocols while operating machines and equipment.
- Communicated with team members regarding tasks assigned during shift.
- Kept operations area neat and orderly to minimize obstacles.
- Identified defective parts or components and removed them from production line.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Unloaded and sorted products and transported items to proper locations.
- Operated forklift to move materials and finished products within warehouse.
- Hand-assembled needed parts with bolts and screws.
- Operated Tugger to deliver parts to lines.
- Cleaned up work area at end of shift to maintain safe working environment.
Education
High School Diploma -
Henry Ford High
Detroit, MI06-1997
Some College (No Degree) - Pharmacy Technology
Crockett Vocational School
Detroit, MISome College (No Degree) - Phlebotomy
Phlebotomy Express
Detroit, MISkills
- Team Supervision
- Bookkeeping
- Customer Service
- Data Entry
- Office Management
- Billing
- Customer Relations
- Report Preparation
- Product Assembly
- Quality Assurance
- Materials Handling
- Product Packaging
Timeline
Office Manager
One Tax Solution
01.2008 - 04.2014
Production Worker
Fiat Chrysler Automobiles
12/03/13 - 07/15/23
High School Diploma -
Henry Ford High
Some College (No Degree) - Pharmacy Technology
Crockett Vocational School
Some College (No Degree) - Phlebotomy
Phlebotomy Express
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