Daphne Fletcher
Mesa,AZ
Summary
Client-oriented Associate Broker successful in developing long-term relationships with clients. Resourceful team player exceptionally skilled in preparing contract documents, coordinating appointments and creating marketing materials. Certified Signing Agent/Loan Closer
Overview
17
17
years of professional experience
Work History
Licensed Associate Broker
POWER HOUSE REALTY GROUP
06.2022 - Current
- Consults with clients to understand their real estate needs
- Gathers, provides, and explains details of current market conditions, pricing, legal requirements, and similar information
- Assists selling clients with pricing based on current market values
- Assists clients with staging properties for sale; hosts open houses and other promotional events
- Arranges or takes professional photography of properties for sale, highlighting appropriate features and attributes
- Assists purchasing clients with identifying properties that meet their needs based on location, size, price, amenities, and other characteristics
- Shows properties to clients, answering (or finding answers to) questions about property
- Assists clients (buying and selling) with offer process, coordinating offers and counteroffers with other agents
- Ensures that terms and conditions of purchase agreements such as loans, home inspections, and pest inspections are met before closing dates
- Ensures that paperwork is completed accurately and on time; corrects any errors or omissions
- Coordinates activities required for property closing including document signing and fund disbursement
- Maintains knowledge of housing market, anticipated developments, school performance, and other matters of client interest and concern
- Develops and maintains positive relationships with attorneys, mortgage lenders, and contractors to whom clients may be referred
- Performs other duties as assigned.
- Advised sellers staging homes to be more appealing to buyers, increasing average selling prices by 105%
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments
Licensed Realtor- Team Lead
Chanda Davis Real Estate
07.2020 - 06.2022
- Create inspiring team environment with open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
Owner/Designer
D&C Custom Designs
07.2015 - Current
- Provide custom designs of t-shirts, window decals, business cards, flyers, posters, etc
- Meet with clients to gather information and ideas, advise clients on strategies to identify and reach a target market
- Develop graphics for product illustrations, logos and websites
- Create and provide rough draft of layouts for customer approval prior to printing
- Incorporate changes as communicated by the client prior to production
- Maintain technical knowledge by attending workshops, seminars and participating in professional graphic organizations.
Technical Advisor
Kelly Connect
03.2017 - 11.2017
- Worked directly with Apple customers to resolve software issues
- Researched and diagnosed technical issues with Apple products
- Provided technical assistance via telephone or email
- Suggested optional services that would enhance and benefit the performance of Apple products
- Consistently achieved an average of 90% or higher with customer satisfaction rating
- Presented offers and current specials made available to loyal customers.
Service Representative
LabCorp
09.2011 - 06.2017
- Answered inbound calls from patients, doctor's office, private insurance, etc
- Collected payments from patients with outstanding balances
- Complied with company's policies and procedures
- Resolved complex problems, utilized multiple databases to update customers' information
- Prepared reports, memorandums, letters and processed payroll.
Customer Service Representative
DirecTV
08.2006 - 09.2010
- Delivered attentive customer service and built customer satisfaction and loyalty
- Provided effective and timely resolution of customers' problems
- Answered inbound calls from customers with billing issues, technical problems and general questions in reference to service
- Maintained records, prepared reports and updated customer account information in the company database
- Utilized active systems to process purchases of products and services.
Education
Phlebotomy Certification -
Calhoun Community College
Decatur, AL10.2006
Diploma -
University of Alabama in Huntsville
Huntsville, AL05.2004
Skills
- Leasing and sales
- Notary Public
- Accomplished in commission sales
- Market research data entry
- Expert closer
- MLS expert
- Active Alabama Real Estate License
- Administrative support
- Technical Support
- Staff education and training
- Creative problem solving
- Coaching and Mentoring
- Staff Training
Additional Information
- Willing to relocate to: Huntsville, AL -
- Certifications and Licenses , Real Estate License July 2020 to Present Certified RPR Trainer October 2022 to Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Licensed Associate Broker
POWER HOUSE REALTY GROUP
06.2022 - Current
Licensed Realtor- Team Lead
Chanda Davis Real Estate
07.2020 - 06.2022
Technical Advisor
Kelly Connect
03.2017 - 11.2017
Owner/Designer
D&C Custom Designs
07.2015 - Current
Service Representative
LabCorp
09.2011 - 06.2017
Customer Service Representative
DirecTV
08.2006 - 09.2010
Phlebotomy Certification -
Calhoun Community College
Diploma -
University of Alabama in Huntsville