Dynamic technical support professional with expertise in customer service, focused on providing first-level assistance and resolving complex technical issues. Experienced in leveraging advanced product knowledge to enhance customer experiences and troubleshoot internet connectivity problems efficiently, aligning with a commitment to innovate for tangible impact.
Open To Work
Hi, I’m
CHAMYRIA Seagroves
HOLLY SPRING
Summary
Overview
7
years of professional experience
2023
years of post-secondary education
Work History
HomeServe USAChattanooga
Repair management
10.2025 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed service schedules to ensure timely delivery of services to clients.
- Maintained accurate records of service calls and customer interactions.
- Resolved customer inquiries via phone or online chat in a timely manner.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
DoorDashWilmington
DELIVERY DRIVER
01.2021 - 09.2025
Job overview
- Streamlined delivery processes, achieving noticeable gains in order accuracy and customer satisfaction.
- Efficiently deliver orders, reducing delays through optimized routes, fostering strong restaurant ties.
- Coordinated with local restaurants to enhance order fulfillment, strengthening partnerships and improving service speed.
FoundeverFayetteville
DEPOSIT SPECIALIST
09.2023 - 03.2024
Job overview
- Processed deposits accurately, boosting client satisfaction.
- Streamlined deposit workflows, enhancing productivity.
- Identified discrepancies, improving financial accuracy.
- Maintained records, ensuring compliance and audit readiness.
- Monitored deposit trends to identify discrepancies.
Home Instead Senior CareWilmington
CAREGIVER
01.2022 - 08.2022
Job overview
- Provided personal care and companionship to seniors in their homes.
- Assisted clients with daily living activities and mobility support.
- Managed medication reminders and health monitoring for clients.
- Documented daily activities and changes in client health status accurately.
StarbucksWilmington
BARISTA
10.2020 - 12.2020
Job overview
- Crafted personalized drinks, boosting customer satisfaction.
- Created a welcoming atmosphere, fostering customer loyalty.
- Managed resources, enhancing operational efficiency.
FedEx GroundRaeford
PACKAGE HANDLER
02.2019 - 08.2020
Job overview
- Executed efficient loading processes, ensuring timely dispatch.
- Maintained precise inventory logs, enhancing tracking accuracy.
- Assisted customers with inquiries and product information in a timely manner.
Education
Richmond Community CollegeHamlet, NC
ASSOCIATE IN ARTS (AA) from ARTS
University Overview
GPA: 3.0
Skills
- Customer experience
- Issue resolution
- Effective communication
- Attention to detail
- Service scheduling
- Maintenance and repair management
- Repair service management
- Technical troubleshooting
- Internet connectivity
- Problem solving
- Trouble ticket management
- Warranty repair management
- Claims management expertise
Volunteer Experience
Volunteer Experience
Church Volunteer, Volunteered with kids at home church for over 8 years.Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$15/hr - $20/hrTimeline
Repair management
HomeServe USA
10.2025 - Current
DEPOSIT SPECIALIST
Foundever
09.2023 - 03.2024
CAREGIVER
Home Instead Senior Care
01.2022 - 08.2022
DELIVERY DRIVER
DoorDash
01.2021 - 09.2025
BARISTA
Starbucks
10.2020 - 12.2020
PACKAGE HANDLER
FedEx Ground
02.2019 - 08.2020
Richmond Community College
ASSOCIATE IN ARTS (AA) from ARTS
05.2022