Eileen Marquez
El Paso
Summary
Adept at managing high-stress situations and resolving customer disputes. Skilled in multitasking and compassionate care, my background spans clerical support to personal care.
Overview
22
22
years of professional experience
Work History
Repair Management
Acuera
El Paso
03.2025 - Current
- Prepared detailed work orders to address customer concerns regarding plumbing, electrical, HVAC, and appliance problems.
Secretary
Trujillo Roofing and Construction
El Paso
04.2020 - 08.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Care Provider
Angel Personal Care
El Paso
10.2014 - 02.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ran errands for patients, did shopping, and picked up other necessities.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Reduced patient anxiety and stress through effective communication and active listening skills.
Customer Service Representative
EchoStar Communications
El Paso
05.2003 - 06.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High school diploma -
Ysleta High School
El Paso, TX05.2003
Skills
- Data entry
- Active listening
- Team collaboration
- Effective communication
- Customer service
Timeline
Repair Management
Acuera
03.2025 - Current
Secretary
Trujillo Roofing and Construction
04.2020 - 08.2024
Care Provider
Angel Personal Care
10.2014 - 02.2020
Customer Service Representative
EchoStar Communications
05.2003 - 06.2006
High school diploma -
Ysleta High School