Chan-Mariann Uth
Stockton,CA
Summary
Organized and adaptable professional with a strong background in customer service and data entry. Proven ability to manage guest interactions and collaborate with teams to enhance operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
Stockton, CA
11.2022 - Current
- Delivered exceptional customer service by anticipating guest needs and providing timely assistance.
- Resolved guest complaints professionally, maintaining a positive dining atmosphere and fostering repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front Desk Receptionist
Tombstone Grand Hotel
Tombstone, AZ
01.2022 - 08.2022
- Managed guest check-in and check-out processes, ensuring smooth arrival and departure experiences.
- Resolved guest complaints professionally, enhancing overall satisfaction and loyalty to hotel services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Utah Valley University
Orem, UT
08.2019 - 09.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Education
Associate of Science - Biology
Utah Valley University
Orem, UT05-2022
Skills
- Exceptional customer service
- Memory retention
- Team collaboration
- Adaptable
- Multitasking and organization
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Front office management
Timeline
Server
BJ's Restaurant & Brewhouse
11.2022 - Current
Front Desk Receptionist
Tombstone Grand Hotel
01.2022 - 08.2022
Front Desk Receptionist
Utah Valley University
08.2019 - 09.2021
Associate of Science - Biology
Utah Valley University