Chanalea Black
Instacart
Mobile,AL
11
years of professional experience
Results-driven department manager with expertise in staff management, customer service, and workflow coordination. Proven ability to enhance team performance and streamline operations to drive efficiency and reduce waste.
Work History
Department Manager
2 Years 9 Months- Manage daily operations of deli department, ensuring compliance with food safety standards.
- Oversee daily operations to ensure efficient workflow and adherence to company standards.
- Supervise team members, fostering a collaborative environment and enhancing staff performance.
- Develop and implement staff training programs to enhance team performance and customer service.
- Manage inventory levels, ensuring optimal stock availability while minimizing waste.
- Analyze sales data to identify trends, driving improvements in product placement and promotions.
- Train new employees on product knowledge, customer service, and operational procedures.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Set schedules for 30 staff associates by planning and designating shifts and hours.
Full Service Shopper
6 Years 5 Months- Executed efficient shopping processes to fulfill customer orders accurately and promptly.
- Navigated store layouts effectively to locate items and maximize shopping efficiency.
- Communicated with customers to clarify preferences and ensure satisfaction with selections.
- Managed multiple orders simultaneously while maintaining attention to detail and quality standards.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Promoted a safe work environment by adhering to proper lifting techniques while handling heavy products or bulky items.
- Resolved customer issues promptly, promoting a positive experience for all parties involved.
Assistant Department Manager
1 Year 5 Months- Led team in achieving sales targets through effective merchandising strategies.
- Streamlined inventory management processes, improving stock accuracy and availability.
- Coordinated promotional events, increasing foot traffic and customer engagement.
- Developed training programs for new associates to enhance customer service skills.
- Mentored junior staff, fostering a collaborative environment and enhancing team performance.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
Deli Clerk
6 Years 11 Months- Provided exceptional customer service by addressing inquiries and fulfilling special requests in a timely manner.
- Maintained cleanliness and organization of deli area to ensure compliance with health and safety regulations.
- Operated slicing machines and other equipment efficiently, adhering to safety protocols during food preparation.
- Assisted in inventory management by monitoring stock levels and placing orders for necessary supplies.
- Trained new team members on deli procedures, promoting adherence to quality standards and operational efficiency.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
Master of Science - Information Technology
Bachelor of Arts - Political Science
Skills
Retail management
Order management
Inventory control
Staff management
Employee scheduling
Workflow coordination
Work planning
Team leadership
Training and mentoring
Task delegation
Food safety compliance
Sales analysis
Timeline
Department Manager
Publix
01.2024 - CurrentRead More
Assistant Department Manager
Publix
08.2022 - 01.2024Read More
Full Service Shopper
Instacart
05.2020 - CurrentRead More
Deli Clerk
Publix
09.2015 - 08.2022Read More
Capella University
Master of Science from Information Technology
Read More
Miles College
Bachelor of Arts from Political Science
Read More