Chanaw King
Tampa,FL
Summary
Results focused customer friendly associate, with excellent interpersonal skills leveraged to develop strong working relationships that inspire others and encourages teamwork through a collaborative effort. An aspiring leader who effectively interacts at all levels with a high degree of professionalism. Dependable and goal oriented to exceed personal and business objectives while supporting the needs of the organization.
Overview
13
13
years of professional experience
Work History
Fraud Prevention and Detection Specialist II
USAA Federal Savings Bank
01.2020 - Current
- Leverages a variety of fraud management tools and systems and applies proficient knowledge to identify and investigate suspicious financial and non-financial activity on a wide range of products and services
- Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate the risk and protect the member's assets
- Possesses multi product, system, and/or process knowledge and effectively uses it to prevent, detect and mitigate fraudulent activity across multiple products and services
- Effectively utilizes appropriate tools and procedures to report confirmed fraud and associated trends
- Applies foundational knowledge of the business, its products, and processes and provides improvement opportunities and recommended solutions to improve the effectiveness or efficiency of fraud prevention and detection
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
- Working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud
- General knowledge of REG CC, REG E, or REG Z Certificates and Designations Association of Certified Fraud Examiners (ACFE) preferred fraudulent activities for a wide range of enterprise financial products and services
- Knowledge of federal laws, rules, and regulations to include: Reg CC, Reg E
- Experience in consumer lending with personal loans and auto loans.
Childcare Provider
Self-Employed
05.2017 - 01.2020
- Responsible for supervising and monitor the safety of children in their care
- Providing a sound education environment.
Customer Care Specialist
Humana Inc
08.2014 - 04.2017
- Skilled to assist providers with claim issues
- Skilled to provide exception customer care to Medicare/Medicaid members
- Assisted in call escalations
- Skilled to assist customers dental care benefits and authorizations
- Heart Awards
- Perfect Service Achiever
- Exceptional Quality average
- Exceeding expectations for ECHO
- Top Performer awards.
Pre-Boarding Service Specialist
Prospect
02.2011 - 02.2012
- Responsible for providing professional customer service to traveling passengers, checking identification, verifying passenger boarding passes to ensure validity, monitor the flow of passengers through checkpoints to ensure efficiencies, resolving passenger inquiries, and follow aviation regulations
- Standard operating procedures, communicate with passengers in a professional and effective manner during crisis situations and report suspicious behavior accordingly.
Education
Diploma in Business -
Thomas Jefferson Senior High School
Tampa Bay, FL06.2010
Skills
- Expert Problem Solving
- Quality Assurance
- Analytical Thinking
- Data Analysis
- Knowledge of Microsoft office products
Additionalinformation - References
- Shannon Richardson, Business Analysts Humana, +1 (813) 380-5659
- Kelly Pierson, Humana Supervisor, +1 (813) 697-6856
- Nicole Cannon, Prospect Ramp Supervisor, +1 (813) 380-9762
Timeline
Fraud Prevention and Detection Specialist II
USAA Federal Savings Bank
01.2020 - Current
Childcare Provider
Self-Employed
05.2017 - 01.2020
Customer Care Specialist
Humana Inc
08.2014 - 04.2017
Pre-Boarding Service Specialist
Prospect
02.2011 - 02.2012
Diploma in Business -
Thomas Jefferson Senior High School
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