Chance Burton
Omaha,NE
Summary
Dedicated and reliable professional with hands-on experience in client-facing and service-oriented roles across financial services and automotive industries. Known for strong interpersonal and communication skills, a collaborative team-player mindset, and a consistent work ethic in fast-paced environments. Adept at building rapport with clients, resolving issues efficiently, and contributing positively to team goals while maintaining a professional, client-first approach.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Charles Schwab
Omaha, NE
09.2025 - 08.2026
- Charles Schwab as a Financial Services, where I gained hands-on experience in the Client Service & Support (CS&S) organization through structured training, coaching, and real-world client interaction. Handled inbound client calls, resolved account and service-related inquiries, and applied Schwab’s client-first approach to deliver solutions “Through Clients’ Eyes.
- Collaborated with cross-functional teams (Trading, Compliance, Escalations) to resolve complex or time-sensitive client issues within service level agreements
- Navigated multiple internal systems and platforms simultaneously to research account details, process requests, and document interactions accurately and efficiently
Service Associate
INFINITI of Omaha
Omaha, NE
09.2022 - 05.2025
- Served as a liaison between customers and service technicians, ensuring clear communication and a smooth service experience. Greeted and assisted customers with their service needs, addressed questions and concerns
- Conducted thorough vehicle inspections upon intake, documenting pre-existing conditions and flagging discrepancies to uphold accountability and protect both client and dealership interests
- Demonstrated reliability and strong work ethic in a fast-paced environment, frequently entrusted with handling high-value vehicles
Education
Bachelor of Science - Business Administration
University of Nebraska At Omaha
Omaha, NE05-2026
Skills
- Customer support
- Follow-up skills
- Teamwork and collaboration
- Computer skills
- Microsoft office
- Call center operations
- Customer focus
- Call center experience
Timeline
Client Service Representative
Charles Schwab
09.2025 - 08.2026
Service Associate
INFINITI of Omaha
09.2022 - 05.2025
Bachelor of Science - Business Administration
University of Nebraska At Omaha