Chance Glavin
Salina
Summary
Dynamic Freight Operations Supervisor at XPO with a proven track record in enhancing employee productivity and reducing shipping errors. I excel in decision-making and optimizing daily operations. My leadership fosters collaboration, ensuring timely deliveries and exceptional service while maintaining high standards of quality control. Excellent verbal and written communicator with a strong background for cultivating positive relationships and exceeding goals.
Overview
11
11
years of professional experience
Work History
Freight Operations Supervisor
XPO
09.2023 - Current
- Ensured timely deliveries by coordinating schedules, routes, and truck assignments for optimal results.
- Monitored quality control measures to minimize damaged goods during transportation or storage within the facility.
- Reduced shipping errors by closely monitoring inventory and cross-checking shipment information.
- Enhanced employee productivity with regular performance evaluations, feedback sessions.
Driver Instructor
XPO
11.2021 - 09.2023
- Promoted a culture of responsibility among students by emphasizing the importance of vehicle maintenance and adherence to traffic laws.
- Maintained accurate records of each student''s progress, ensuring timely completion of required coursework and preparation for exams.
- Onboarded new teams members (Dock-Workers and Drivers) including ride-a-longs, XPO-U.
- Oversaw the completion of all yearly safety calendar training for all terminal employees.
Driver Sales Representative
XPO
11.2018 - 09.2023
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Upheld company standards for professionalism by keeping vehicle and personal appearance clean and
polished. - Avoided service delays by expertly planning daily routes to quickly handle customers' needs
Dock Worker
XPO
05.2018 - 11.2018
- Reduced risks of damage to cargo through careful handling and adherence to ZDM practices.
- Tracked freight through network with use of handheld scanners.
- Achieved performance targets consistently while assisting team members.
Department Manager/Key Holder
Dick's Sporting Goods
04.2017 - 04.2018
- Optimized scheduling practices to ensure adequate staffing during peak business hours
- Trained and mentored employees to improve sales and customer service skills
- Kept paperwork updated with internal standards and legal requirements
Department Manager (shipping, Receiving, Yard)
Menards
04.2014 - 03.2017
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Education
High School Diploma -
Bennington High School
Bennington, KS05-2010
Skills
- Documentation management
- Team training and development
- Teamwork and collaboration
- Time management
- Multitasking Abilities
- Daily operations management
- Decision-making
- Task prioritization
Timeline
Freight Operations Supervisor
XPO
09.2023 - Current
Driver Instructor
XPO
11.2021 - 09.2023
Driver Sales Representative
XPO
11.2018 - 09.2023
Dock Worker
XPO
05.2018 - 11.2018
Department Manager/Key Holder
Dick's Sporting Goods
04.2017 - 04.2018
Department Manager (shipping, Receiving, Yard)
Menards
04.2014 - 03.2017
High School Diploma -
Bennington High School
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