Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Chance Hughes

Salt Lake City,UT

Summary

Multi-talented loan processing professional versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and a proactive nature.

Overview

8
8
years of professional experience

Work History

Automotive Service Advisor

Strong Volkswagen
Salt Lake City, UT
03.2024 - Current
  • Conferred with customers to gather vehicle problem details and discuss repair needs.
  • Communicated job statuses and special requests effectively with technicians.
  • Resolved customer complaints promptly while adhering to company policies.
  • Ensured strict compliance with safety regulations during automotive servicing activities.
  • Upsold additional services, including extended warranties and routine maintenance.
  • Managed inquiries regarding vehicle maintenance, warranties, and recalls efficiently.
  • Processed payments for parts and labor using a point-of-sale system accurately.
  • Conducted customer satisfaction surveys to pinpoint service improvement areas.

Mortgage Loan Officer

DirectWholesaleRates.com
Shattuck, OK
02.2023 - 10.2023
  • Assessed client financial information to determine loan eligibility criteria.
  • Drafted loan contracts and clarified terms for clients.
  • Collaborated with underwriters to secure loan approvals and finalize decisions.
  • Compiled applications and ensured accuracy through thorough reviews.
  • Cultivated relationships with real estate agents, builders, and referral sources to generate leads.
  • Informed customers about diverse mortgage financing options available.

Loan Officer Assistant

NEO Home Loans
Salt Lake City, UT
10.2021 - 12.2022
  • Verified completeness of loan applications and requested necessary documentation.
  • Reviewed clients' credit history, income, and asset documents for potential pre-approval.
  • Generated and distributed disclosure documents while ensuring compliance with TILA/RESPA requirements.
  • Locked loans in Optimal Blue to secure favorable terms.
  • Conducted pre-underwriting of files before submission to underwriters.
  • Collaborated with processors to address conditions from underwriting efficiently.
  • Facilitated communication among borrowers, realtors, title companies, and third parties throughout application process until clear-to-close.

Loan Processor

NEO Home Loans
Salt Lake City, UT
01.2019 - 09.2021
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Reviewed credit reports and financial information to evaluate creditworthiness of applicants.
  • Maintained constant communication with borrower from submission to clear-to-close.
  • Calculated income, assets, and liabilities to meet lender requirements.
  • Submitted files to underwriter and requested conditions throughout loan process.
  • Requested third-party items necessary for underwriting.
  • Managed conditions sent from underwriting departments.

Loan Opener

SoFi
Salt Lake City, UT
03.2017 - 12.2018
  • Initiated loan applications in Encompass to enhance processing efficiency.
  • Create any change of circumstances needed to the file and sent out loan estimates to the borrower.
  • Communicated with title companies to obtain and adjust title fees for loans.
  • Reviewed documentation, including appraisals, disclosures, and 1040 forms.
  • Evaluated flood certifications, 4506T forms, and closing disclosures for accuracy.

Education

High School Diploma -

Olympus High School
Salt Lake City

Skills

  • Customer service and communication
  • Team collaboration
  • Income calculation
  • Lending software proficiency
  • Desktop underwriting
  • Credit verification
  • Property appraisal
  • Mortgage processing
  • Technical troubleshooting

Education and Training

other

Timeline

Automotive Service Advisor

Strong Volkswagen
03.2024 - Current

Mortgage Loan Officer

DirectWholesaleRates.com
02.2023 - 10.2023

Loan Officer Assistant

NEO Home Loans
10.2021 - 12.2022

Loan Processor

NEO Home Loans
01.2019 - 09.2021

Loan Opener

SoFi
03.2017 - 12.2018

High School Diploma -

Olympus High School

Similar Profiles

CREATE PROFILE