Chanceler Williams
Bellingham,WA
Summary
Detail-oriented professional with experience in training facilitation, employee onboarding, and communication. Skilled in assisting with training sessions, contributing to program design, and supporting employee development. Strong interpersonal and organizational abilities with a passion for enhancing learning experiences and workplace engagement. Seeking to apply these skills in a dynamic HR or training coordination role.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
REI Co-Op
09.2023 - 04.2025
- Train and mentor new employees on company policies, customer service best practices, and operational procedures
- Manage customer inquiries and conflict resolution, ensuring high satisfaction and retention
- Process transactions and maintain accurate customer data in company systems
- Collaborate with cross-functional teams to improve training materials and streamline onboarding processes
Assistant Camp Coordinator
Whatcom Family YMCA
09.2020 - 08.2023
- Assisted in the design and facilitation of staff onboarding sessions to ensure seamless integration of new team members
- Supervised and mentored a team of six staff members, providing ongoing training and performance feedback
- Developed and coordinated youth program curriculum, aligning activities with organizational goals and safety standards
- Assisted in facilitating staff training sessions and contributed to the design of specific training components
- Ensured adherence to child safety regulations and organizational policies
Education
Bachelor of Arts - Communication Studies, English
Western Washington University
Bellingham, WA06.2025
Skills
- Program Coordination for Training
- Employee Onboarding
- Facilitation Skills Development
- Effective Communication Skills
- Accurate Record Management
- Microsoft Office Proficiency
- Problem Solving Expertise
- Interpersonal Relationship Development
Additional Information
Experience working with diverse teams and creating inclusive environments., Strong ability to adapt to changing priorities and work in fast-paced environments., Background in program management and operational efficiency. Very passionate about making a positive impact on the community.
Timeline
Customer Service Specialist
REI Co-Op
09.2023 - 04.2025
Assistant Camp Coordinator
Whatcom Family YMCA
09.2020 - 08.2023
Bachelor of Arts - Communication Studies, English
Western Washington University
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