Chanceline Merussier
Orlando,FL
Summary
Dynamic professional with extensive experience at Chipotle Mexican Grill, excelling in customer service and team leadership. Proven track record in staff training and development, enhancing productivity and satisfaction. Skilled in conflict resolution and money handling, consistently fostering a positive work environment and improving operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Chiptole Mexican Grill
Orlando, FL
02.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Certified Trainer
Panera Bread
Orlando, FL
04.2018 - 12.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Increased trainee performance by implementing practical, hands-on activities during training sessions.
- Monitored participant workflow and behaviors throughout training process.
- Provided coaching and mentoring to employees.
- Trained and mentored Number new personnel hired to fulfill various roles.
Education
Associate Degree - Sterile Processing Technican
Herzing University
1865 SR-436 S Winter Park, FL 32792 High School Diploma -
Maynard Evans High School
4949 Silver Star Rd Orlando, FL 32808 05.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Employee scheduling
Languages
English
Native or Bilingual
Haitian Creole
Professional Working
Timeline
Assistant Manager
Chiptole Mexican Grill
02.2021 - Current
Certified Trainer
Panera Bread
04.2018 - 12.2021
Associate Degree - Sterile Processing Technican
Herzing University
High School Diploma -
Maynard Evans High School