Chanda Brown
Jemison,AL
Summary
Motivated Specialist with over fourteen years' experience providing expertise in the banking industry, as well as the medical insurance field; while committed to maintaining high standards of accuracy, quality, and productivity. Highly efficient with exceptional organizational skills, and a customer service focused mindset.
Overview
16
16
years of professional experience
Work History
Claims Research Associate
Blue Cross And Blue Shield Of Alabama
07.2023 - Current
- Collected all necessary documents and information to file, investigate, and resolve claims.
- Managed multiple or competing priorities, including use of multiple computer applications simultaneously.
- Analyzed insurance claims to ensure clients receive their entitled financial settlement.
- Complied with federal, state, and company policies, procedures, and regulations.
Senior Claims Analyst
Behavioral Health Systems
12.2021 - 06.2023
- Performed accurate and timely data entry related to claims processing.
- Assisted in processing adjudication of high priority claims in timely manner.
- Communicated with providers and members regarding claim status, managed over 50 incoming calls per day.
- Audited claims of each client, and provide clerical support to Finance Division.
Retail Operations Specialist
Regions Bank
05.2018 - 06.2021
- Received loan and utility payments from Postal Service.
- Operated sorting and extracting machines that separated mail by company.
- Operated scanner and photocopy machines that captured images of checks and invoices.
- Data entry of deposits received and sending it to correct lockbox customer's database.
Wholesale Operations Specialist
Regions Bank
08.2007 - 05.2018
- Verified and researched checks that came in for deposit.
- Prepared and processed deposits to designated merchant and loose coin accounts.
- Followed specific sheet instructions and endorsement procedures for each lockbox client.
- Performed general office duties such as filing, data entry, and sorting mail.
Education
High School Diploma -
Jemison High School
Jemison, AL05.1995
Certificate (No Degree) - Business Administration, Database Management
A Lecroy Career/Technical Center
Clanton, AL05.1995
Skills
- Data Entry
- Customer Service
- Computer Literacy
- Microsoft Office
- Microsoft Excel
- Detailed Oriented
Timeline
Claims Research Associate
Blue Cross And Blue Shield Of Alabama
07.2023 - Current
Senior Claims Analyst
Behavioral Health Systems
12.2021 - 06.2023
Retail Operations Specialist
Regions Bank
05.2018 - 06.2021
Wholesale Operations Specialist
Regions Bank
08.2007 - 05.2018
High School Diploma -
Jemison High School
Certificate (No Degree) - Business Administration, Database Management
A Lecroy Career/Technical Center
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