Chanda Kisor
Burleson,Texas
Summary
Accomplished Operations and Human Resources Manager with a proven track record at City Market and K Mart, enhancing operational efficiency and employee satisfaction. Skilled in operations management and team leadership, I've significantly reduced workplace accidents and resolved complex employee relations issues. Expert in driving performance improvements and fostering strong vendor and customer relationships.
Overview
28
28
years of professional experience
Work History
Operations Manager
City Market
01.2004 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Human Resources Manager
K Mart
02.1997 - 04.2003
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
High School Diploma -
North Texas Christian
Online05-1998
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Management
- Employee motivation
- Goal setting
Timeline
Operations Manager
City Market
01.2004 - 02.2025
Human Resources Manager
K Mart
02.1997 - 04.2003
High School Diploma -
North Texas Christian
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