Chanda Raglin
Red Bluff,California
Summary
Outgoing Intake/Scheduling Specialist & Retail Management with years of experience overseeing multiple tasks and managing employee schedules successfully. Hardworking professional committed to providing outstanding customer service and assistance to both customers and my fellow employees.
Overview
21
21
years of professional experience
Work History
Scheduler/Intake Coordinator
LHC Group
10.2009 - 08.2022
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with information to initiate service.
- Collected, verified, recorded and processed client demographics, and referral information.
- Entered referrals into appropriate system based on type of referral obtained.
- Assessed clients' needs and determined eligibility for intake services.
- Built relationships with community agencies for timely service referrals.
- Communicated with referral sources, physicians, and associated staff to check documentation.
Floral Manager/Assistant Produce Manager/Checker
Holiday Market
08.2001 - 04.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
North Valley Christian High School
Redding, CA05.2001
Skills
- Eligibility Requirements
- Service Quality
- Creative Solutions
- Intake Assessment
- Medical Recordkeeping
- Workflow Processes
- Patient Referrals/Intake data entry
- Collecting Intake Information
Timeline
Scheduler/Intake Coordinator
LHC Group
10.2009 - 08.2022
Floral Manager/Assistant Produce Manager/Checker
Holiday Market
08.2001 - 04.2009
High School Diploma -
North Valley Christian High School
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