Chandara Ly
Salida,CA
Summary
Assistant manager with expertise in customer service operations and staff training. Proven track record of improving team performance and customer satisfaction through effective leadership and problem-solving. Strong ability to implement strategies that enhance operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
Tracy, California
09.2013 - Current
- Compiled reports detailing sales trends, inventory levels, and financial data.
- Facilitated outstanding customer service by overseeing attentive staff management.
- Managed daily operations encompassing shift scheduling and duty assignments.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
GED -
Modesto Junior College
Modesto, CASkills
- customer service
- Problem-solving
- Staff training and development
- Operations management
- Financial reporting
- Employee performance evaluations
Certification
- Landmark forum 2018
- Landmark unlock the power of communication 2023
- 101 communication class 2023
- Landmark unlock the power of communication 2023
- 101 communication class 2023
Timeline
Assistant Manager
Panda Express
09.2013 - Current
GED -
Modesto Junior College