Chandini Gomes
Kissimmee,FL
Summary
At The Walt Disney Company, I excelled in crowd control, merchandise, and guest experience, significantly enhancing visitor experiences through exceptional communication and safety awareness. My adeptness in queue management and emergency protocols, coupled with a talent for person skills, ensured a memorable, inclusive, and secure environment for all park guests.
Overview
5
5
years of professional experience
Work History
Theme Park Cast Member
The Walt Disney Company
08.2019 - Current
- Contributed to efficient crowd control by directing guests and providing accurate wait time information
- Facilitated smooth entry and exit processes for guests by effectively managing ticket scanning and validation procedures.
- Managed inventory levels for merchandise stores within the park, maintaining optimal stock levels for popular items.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Offered personalized assistance to guests with disabilities or special needs, ensuring an inclusive park experience for all visitors.
- Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
- Assisted in the successful operation of various theme park attractions, ensuring guest safety and enjoyment.
- Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
Education
No Degree - Hospitality Theme Park Management & Event Planning
Valencia College To UCF Degree
Orlando, FL05.2028
Associate of Science - Communication Studies
Rowan College At Burlington County
Mount Laurel, NJ05.2018
Skills
- Safety awareness
- Queue management
- Strong problem solving
- Cash handling experience
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Adaptability and Flexibility
Timeline
Theme Park Cast Member
The Walt Disney Company
08.2019 - Current
No Degree - Hospitality Theme Park Management & Event Planning
Valencia College To UCF Degree
Associate of Science - Communication Studies
Rowan College At Burlington County
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