Chandini Gomes
Kissimmee,FL
Summary
A professional individual with a solid background in guest interaction, satisfaction, guest safety, and entertainment. Skilled in creating memorable experiences, handling diverse tasks, and maintaining a positive atmosphere. Keeping a strong focus on teamwork and adaptability, consistently delivering exceptional results in fast-paced environments. Also known for reliable performance and seamless coordination with colleagues.
Overview
10
10
years of professional experience
Work History
Theme Park Cast Member
The Walt Disney Company
08.2019 - Current
- Contributed to efficient crowd control by directing guests and providing accurate wait time information
- Facilitated smooth entry and exit processes for guests by effectively managing ticket scanning and validation procedures.
- Managed inventory levels for merchandise stores within the park, maintaining optimal stock levels for popular items.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Offered personalized assistance to guests with disabilities or special needs, ensuring an inclusive park experience for all visitors.
- Maintained strong knowledge of emergency protocols, responding quickly and effectively during unexpected situations or incidents within the park setting.
- Assisted in the successful operation of various theme park attractions, ensuring guest safety and enjoyment.
- Resolved guest concerns professionally, demonstrating empathy and commitment to exceeding expectations.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Communicated respectfully with diverse populations of guests, demonstrating cultural sensitivity and adaptability in various situations.
- Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
Server
Maggianos Little Italy
03.2018 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Outback Steakhouse
03.2017 - 02.2018
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Hostess/Server
Silver Diner
10.2014 - 08.2016
- Managed guest seating by coordinating reservations and optimizing table turnover.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Contributed to marketing efforts by sharing appealing photos of ice cream creations on social media.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
Education
Associate of Science - Communication Studies
Rowan College At Burlington County
05.2018
Skills
- Safety awareness
- Queue management
- Strong problem solving
- Cash handling experience
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Photography
- Technical skills
- Crowd management
- Food service
Accomplishments
- 66 overall recognitions with The Walt Disney Company
- One Year Service Anniversary
- Disney College Program 2019
Timeline
Theme Park Cast Member
The Walt Disney Company
08.2019 - Current
Server
Maggianos Little Italy
03.2018 - 07.2019
Server
Outback Steakhouse
03.2017 - 02.2018
Hostess/Server
Silver Diner
10.2014 - 08.2016
Associate of Science - Communication Studies
Rowan College At Burlington County
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