Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chandler Galyon

Lubbock,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Wentz + Woodrich Eyecare. Skilled in data entry and customer service, adept at resolving complex issues, boosting sales through innovative strategies, and maintaining high standards of care. Excelled in roles requiring critical thinking and effective communication, significantly improving efficiency and client trust.

Overview

11
11
years of professional experience

Work History

Optometrist Technician

Wentz + Woodrich Eyecare
08.2023 - Current
  • Demonstrated exceptional customer service skills while assisting patients with insurance claims processing, resolving issues quickly and professionally.
  • Contributed to a high standard of care by consistently updating professional knowledge on optometric practices and advancements.
  • Improved patient satisfaction by efficiently conducting preliminary eye tests and gathering relevant medical history.
  • Expedited check-in process through proficient data entry skills, decreasing patient wait times while maintaining accuracy in records management.

Claims Specialist

Pilot Catastrophe
01.2023 - 06.2023
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Inside Sales

Carpet Tech
01.2022 - 12.2022
  • Coordinated closely with inside sales representatives to follow up on leads generated from various marketing initiatives effectively.
  • Assisted in training new inside sales representatives on company processes, product offerings, and best practices for maximizing sales potential.
  • Improved internal communication between inside sales team members by establishing regular meetings where best practices were shared.
  • Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
  • Boosted sales performance by implementing effective inside sales strategies and techniques.

Store Manager/Senior Assistant Buyer

Red Raider Outfitter
11.2013 - 11.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

Bachelor of Science - Media Strategies

Texas Tech University
Lubbock, TX
05.2020

Skills

  • Customer Service
  • Data Entry
  • Customer Relations
  • Microsoft Excel
  • Call Management
  • Administrative Support

Timeline

Optometrist Technician

Wentz + Woodrich Eyecare
08.2023 - Current

Claims Specialist

Pilot Catastrophe
01.2023 - 06.2023

Inside Sales

Carpet Tech
01.2022 - 12.2022

Store Manager/Senior Assistant Buyer

Red Raider Outfitter
11.2013 - 11.2021

Bachelor of Science - Media Strategies

Texas Tech University

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Chandler Galyon