Chandler Tillis
Spring,Texas
Summary
Professional in guest services with strong focus on delivering exceptional experiences and resolving issues efficiently. Known for fostering team collaboration and adapting to changing needs, ensuring smooth operations and guest satisfaction. Skilled in conflict resolution, communication, and multitasking, with knack for building rapport and maintaining high standards. Ready to drive impactful results in dynamic service environment.
Overview
5
5
years of professional experience
Work History
Guest Service Manager
American Cruise Lines
03.2024 - 04.2025
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Server
American Cruise Lines
10.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Shift Supervisor
Red Lobster
06.2020 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Checked fellow servers sections as well as cashed them out every night to ensure a clean close up before they leave.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Klein High School
Spring, TX05-2020
Skills
- Guest accommodations
- Staff training and development
- Property management systems
- Sales and upselling
- Promotions and marketing
- Exceptional communication
Timeline
Guest Service Manager
American Cruise Lines
03.2024 - 04.2025
Server
American Cruise Lines
10.2022 - 10.2023
Server/Shift Supervisor
Red Lobster
06.2020 - 05.2022
High School Diploma -
Klein High School
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