Chandler Tonella

• Cultivate partnerships with local businesses to expand training opportunities and community engagement.
• Develop and implement strategies to increase sales and profitability.
• Analyze market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
• Schedule employees for shifts, taking into account customer traffic and employee strengths.
• Restore broken systems and recruit required personnel to handle necessary duties
• Manage social media channels to boost engagement

• Streamlined communication between departments regarding facility-related issues, improving response times.
• Handled parent communication through email and phone, including scheduling question support.

Worked daily while maintaining a full course load and managing 314 Training Academy remotely

• Educated customers on proper tanning techniques and aftercare products for enhanced skin health.
• Implemented inventory management practices to streamline supply ordering and reduce costs.

• Assisted in scheduling appointments and coordinating classes for diverse training programs.
• Trained new staff on front desk protocols and customer service best practices.

• Greeted and seated guests promptly to enhance the dining experience.
• Assisted in training new staff on customer service protocols and restaurant layout.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.