Chandra Ballantyne
McKinney,TX
Summary
Proven Business Analyst with a track record of enhancing business processes at State Farm Insurance. Excelled in staff management and Microsoft Excel, significantly improving team productivity and collaboration. Skilled in consulting, consistently achieving high customer satisfaction and employee growth. Diligent worker with strong communication and task prioritization skills.
Overview
31
31
years of professional experience
Work History
Business Analyst
State Farm Insurance
02.2019 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Incentive and Compensation Analyst
State Farm Insurance
08.2014 - 01.2019
- Served as a subject matter expert on incentive and compensation issues, providing guidance to agents and leadership within organization.
- Implemented effective sales commission plans that aligned with company goals and motivated high-performing salespeople.
Supervisor of Operations
State Farm Insurance
04.1993 - 07.2014
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Bachelor of Science - Accounting
Southern University
Baton Rouge, LA06.1989
Skills
Requirements Gathering
Microsoft Office Suite
Microsoft Excel Mastery
Negotiation
Staff Management
Consulting
Team Collaboration
Timeline
Business Analyst
State Farm Insurance
02.2019 - Current
Incentive and Compensation Analyst
State Farm Insurance
08.2014 - 01.2019
Supervisor of Operations
State Farm Insurance
04.1993 - 07.2014
Bachelor of Science - Accounting
Southern University
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