Chandra Brown
Brooklyn,N.Y.
Summary
Qualified receptionist with 9 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
14
14
years of professional experience
Work History
Rceptionist
RJF SECURITY
Brooklyn, N.Y. 11211
05.2001 - 11.2008
- Answered a high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information
- Managed and reviewed filing and office systems.
Secretary
BEAR STERNS
New York, N.Y. 11010
06.1998 - 04.2001
- Effectively managed a high-volume of inbound and outbound customer calls.
- Scanned documentation and entered into the database.
- Entered numerical data into databases in a timely and accurate manner.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Assisted with receptionist duties, file organization and research and development.
- Reviewed and updated client correspondence files and scheduling database.
Shift Manager
MC DONALD'S FRANCHISE
Brooklyn, N.Y. 11211
04.1995 - 03.1998
- Consistently provided friendly guest service and heartfelt hospitality.
- Promptly and empathetically handled guest concerns and complaints.
- Operated the drive-through window and sales register quickly and efficiently.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Greeted customers and provided excellent customer service.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Followed food safety procedures according to company policies and health and sanitation regulations.
Education
High School Diploma -
Mabel Dean Voc. H.S.
1992
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Multi-line phone talent
Timeline
Rceptionist
RJF SECURITY
05.2001 - 11.2008
Secretary
BEAR STERNS
06.1998 - 04.2001
Shift Manager
MC DONALD'S FRANCHISE
04.1995 - 03.1998
High School Diploma -
Mabel Dean Voc. H.S.