Summary
Overview
Work History
Education
Skills
Timeline
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Chandra Brown

Brooklyn,N.Y.

Summary

Qualified receptionist with 9 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Overview

14
14
years of professional experience

Work History

Rceptionist

RJF SECURITY
Brooklyn, N.Y. 11211
05.2001 - 11.2008
  • Answered a high volume of phone calls and email inquiries.
  • Filed paperwork and organized computer-based information
  • Managed and reviewed filing and office systems.

Secretary

BEAR STERNS
New York, N.Y. 11010
06.1998 - 04.2001
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Scanned documentation and entered into the database.
  • Entered numerical data into databases in a timely and accurate manner.
  • Organized forms, made photocopies, filed records and prepared correspondence and reports.
  • Assisted with receptionist duties, file organization and research and development.
  • Reviewed and updated client correspondence files and scheduling database.

Shift Manager

MC DONALD'S FRANCHISE
Brooklyn, N.Y. 11211
04.1995 - 03.1998
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Followed food safety procedures according to company policies and health and sanitation regulations.

Education

High School Diploma -

Mabel Dean Voc. H.S.
1992

Skills

  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Multi-line phone talent

Timeline

Rceptionist

RJF SECURITY
05.2001 - 11.2008

Secretary

BEAR STERNS
06.1998 - 04.2001

Shift Manager

MC DONALD'S FRANCHISE
04.1995 - 03.1998

High School Diploma -

Mabel Dean Voc. H.S.

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