Summary
Overview
Work History
Education
Skills
Timeline
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Robin N Jones

Norfolk,VA

Summary

Proven professional with a track record of enhancing guest satisfaction at Dewberry Capital Corporation through exceptional customer service and effective complaint resolution. Skilled in payment processing and time management, consistently meeting tight deadlines. Demonstrates strong organization and telephone skills, contributing to a welcoming and efficient environment.


Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.


Years of Experience in both Jobs that I'm very proud of

Overview

25
25
years of professional experience

Work History

Rceptionist

The Vero of Chesapeake
06.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.

Ambassador, Guest Services

Dewberry Capital Corportion
01.2019 - 10.2022
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
  • Implemented customer feedback system to continuously improve service quality and address issues effectively.
  • Ensured smooth departure process for guests, securing feedback on their stay and encouraging return visits.
  • Conducted regular training sessions for the Guest Services team to maintain high standards of professionalism and hospitality.
  • Handled customer complaints to satisfy and retain guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests.

Cashier

Publix
10.2015 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Upsold additional products and services to increase revenue.

Education

High School Diploma -

Jacksonville High School
Jacksonville, NC
05.1988

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Mail handling
  • Multi-Line Telephone Systems
  • Mail distribution
  • Security awareness
  • Security understanding
  • Customer Service
  • Call Answering and Routing
  • Appointment Scheduling
  • Payment Processing

Timeline

Rceptionist

The Vero of Chesapeake
06.2023 - Current

Ambassador, Guest Services

Dewberry Capital Corportion
01.2019 - 10.2022

Cashier

Publix
10.2015 - 12.2018

High School Diploma -

Jacksonville High School

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Robin N Jones