Chandra Gautam
Reynoldsburg
Summary
Dynamic E-Commerce Manager with a proven track record at Kroger, enhancing competitive positioning and fostering team development. Expert in customer service and order fulfillment, I excel in multitasking and relationship-building, driving team performance and customer satisfaction. Skilled in both team management and troubleshooting, I consistently achieve and surpass goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Kroger
02.2023 - Current
- Monitored competitors’ websites and pricing structures to ensure competitive positioning within marketplaces.
- Assigned tasks to associates to fit skill levels, and maximize team performance.
- Manage the store while delivering excellent customer service, while promoting sales.
- Adhered to store policies and procedures to maintain regulatory and legal compliance.
- Set challenging, yet attainable, goals to encourage continuous staff development.
Assistant Customer Service Coordinator
Kroger
05.2019 - 02.2023
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Customer Service Officer
Kroger
06.2017 - 05.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed escalated issues, providing timely solutions to improve service quality.
- Trained new staff on customer service protocols and systems for seamless onboarding.
- Implemented process improvements that streamlined communication between departments.
- Processed money transfers, bill pays, money order efficiently, ensuring compliance with regulatory requirements.
Courtesy Clerk
Kroger
05.2016 - 06.2017
- Assisted customers with inquiries, getting carts and product location to enhance shopping experience.
- Maintained clean and organized store environment to ensure safety and accessibility for patrons.
- Stocked shelves efficiently, ensuring products were displayed correctly and inventory levels were monitored.
- Collaborated with team members to optimize workflow during peak business hours, improving service speed.
Education
High School Diploma -
Northland High School
Columbus, OHSkills
- Order fulfillment
- Flexible
- Team leadership
- Time management
- Customer service expertise
- Staff training and development
- Documentation skills
- Project management
- Customer outreach
- Relationship-building
- Team management
- Multitasking
- Troubleshooting
- Shift scheduling
Certification
Certification of Accomplishment (Great People Review 2025)
LANGUAGES
Nepali | Native
Hindi | Native
English
Timeline
Manager
Kroger
02.2023 - Current
Assistant Customer Service Coordinator
Kroger
05.2019 - 02.2023
Customer Service Officer
Kroger
06.2017 - 05.2019
Courtesy Clerk
Kroger
05.2016 - 06.2017
High School Diploma -
Northland High School