Chandra Glover
Caney,OK
Summary
Adept at driving operational excellence and team productivity, my tenure at Supercuts showcased my ability to enhance customer satisfaction and staff efficiency. Leveraging skills in staff management and hair cutting and styling, I consistently improved service quality and team performance. My strategic planning acumen and interpersonal communication prowess have been pivotal in achieving business goals. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Supervisor / Stylist
Supercuts
Durant, OK
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Salon Owner/Operator
LaRaes
Tushka Ok
06.2019 - 06.2023
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Elder Hair Care Specialist
Atoka Care Center and Coalgate Manor
Atoka, OK And Coalgate, Ok
05.2020 - 12.2022
- Participated in ongoing professional development opportunities to stay current on best practices in the field of caregiving.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
- Maintained compliance with all regulations pertaining to confidentiality, privacy, and documentation requirements within the caregiving profession.
- Ensured a clean, safe environment for patients by following infection control protocols and maintaining proper hygiene practices.
Superviso/Stylist
Supercuts
Durant, OK
11.2015 - 04.2019
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Player's Club Representative
Comanche Red River Hotel Casino
Devol, OK
05.2015 - 07.2015
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Stay At Home Mother
Self
Grandfield, OK
12.2013 - 07.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Childcare Provider/ Stay At Home Mother
Self
Tushka, Ok
01.2012 - 12.2013
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
Salon Owner/Operator
Cheveux
Atoka, OK
05.2010 - 12.2011
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
Hairstylist
Color Masters
Durant, OK
06.2009 - 04.2010
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Sales and Restoration Specialist
J and F Mobile Homes
Caney, OK
01.2002 - 06.2008
- Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
- Enhanced project efficiency by managing a team of skilled workers and ensuring proper allocation of resources.
- Coordinated with local authorities for necessary permits and inspections, ensuring compliance with building codes and regulations.
- Conducted thorough assessments of damaged structures to determine the extent of required restoration work.
Elder Care Provider
Med Corp Plus
Poteau, OK
02.2001 - 05.2002
- Improved elderly clients'' quality of life by providing compassionate and attentive care.
- Implemented memory-enhancing activities specifically tailored towards dementia patients.
- Collaborated with healthcare providers to develop personalized care plans tailored to each client''s needs.
Cashier and Stocker
Marvin's IGA
Heavener, OK
08.1999 - 05.2002
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Psychology
Murray State College
Tishomingo, OKGeneral Studies
Carl Albert
Poteau, OKGeneral Studies
Eastern Oklahoma College
Wilburton, OKCosmetology - Cosmetology
Southern School Of Beauty
Durant, OK05.2009
General Studies -
Caney High School
Caney, OK05.1999
Skills
[Software] experience
Training and mentoring
Business planning
Strategic planning
Staff Management
Contract Management
Inventory oversight
Team Building
Operations management
Priority management
Negotiation
Critical Thinking
Search Engine Optimization
Training and Development
Flexible and Adaptable
Self-Motivated
Active Listening
Decision-Making
Attention to Detail
Problem-Solving
Organization and Time Management
Multitasking Abilities
Interpersonal Communication
Hair Cutting and Styling
Color Treatments
Client Consultation's
Sales and Marketing
Elder Care
Team Leadership
Certification
First Aid/CPR Certified
Certified Special Education Paraprofessional
Ok Master of Cosmetology Instructor
Tx Master of Cosmetology Instructor
Timeline
Supervisor / Stylist
Supercuts
06.2023 - Current
Elder Hair Care Specialist
Atoka Care Center and Coalgate Manor
05.2020 - 12.2022
Salon Owner/Operator
LaRaes
06.2019 - 06.2023
Superviso/Stylist
Supercuts
11.2015 - 04.2019
Player's Club Representative
Comanche Red River Hotel Casino
05.2015 - 07.2015
Stay At Home Mother
Self
12.2013 - 07.2015
Childcare Provider/ Stay At Home Mother
Self
01.2012 - 12.2013
Salon Owner/Operator
Cheveux
05.2010 - 12.2011
Hairstylist
Color Masters
06.2009 - 04.2010
Sales and Restoration Specialist
J and F Mobile Homes
01.2002 - 06.2008
Elder Care Provider
Med Corp Plus
02.2001 - 05.2002
Cashier and Stocker
Marvin's IGA
08.1999 - 05.2002
Psychology
Murray State College
General Studies
Carl Albert
General Studies
Eastern Oklahoma College
Cosmetology - Cosmetology
Southern School Of Beauty
General Studies -
Caney High School