Chandra K. Matthews
Kapolei,USA
Summary
To obtain a career with Herc Rentals and provide efficient execution of job duties, protocols, and procedures for the Support Services Specialist position.
Overview
9
9
years of professional experience
Work History
CSR
Pizza Hut Hawaii
Waipahu, Hawaii
02.2025 - Current
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Navigated through computer systems to review information and respond appropriately to callers.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Unloader
United Parcel Service, UPS
Honolulu, Hawaii
06.2024 - 09.2024
- Sorted products into categories according to size, type, and color when necessary.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Followed established guidelines when handling hazardous material safely as per OSHA regulations.
- Packed boxes and stock using organizational guidelines.
- Maintained a clean and safe work environment by adhering to safety policies and procedures.
- Ensured compliance with safety regulations when handling hazardous materials.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Adhered to company standards regarding productivity levels while working efficiently with minimal supervision.
Stay At Home Mother
Self
Kapolei, HI
01.2021 - 06.2024
- Needed to be a Stay-at-Home Mother due to my youngest son's medical condition.
Legal Assistant
State of Hawaii Department of Budget & Finance
, USA
12.2015 - 01.2021
- Company Overview: Division: Office of the Public Defender
- Provide efficient legal assistant work to all assigned Public Defender Attorney’s
- Ensure all legal documents are completed properly and have all signatures before sending off to the courts
- Answer all legal phone calls accordingly and directing to proper assigned attorney
- Provide assistance to other departments when needed
- Transcribing audio and video recordings when necessary
- Completing and filing all legal paperwork requested by each assigned attorney
- Division: Office of the Public Defender
Education
Associate of Applied Science - Cosmetology
Honolulu Community College
Honolulu, HI12.2004
High School Diploma - High School Diploma
Moanalua High School
Honolulu, HI05.2002
Skills
- Customer service
- Effective communication
- Organizational skills
- Attention to detail
- Adaptability
- Relationship building
- Policies and procedures adherence
- Adaptive team player
- Multi-line phone talent
- Payment processing
- Customer relations
- Efficient
- Document management
- Case file organization
- Legal document preparation
Timeline
CSR
Pizza Hut Hawaii
02.2025 - Current
Unloader
United Parcel Service, UPS
06.2024 - 09.2024
Stay At Home Mother
Self
01.2021 - 06.2024
Legal Assistant
State of Hawaii Department of Budget & Finance
12.2015 - 01.2021
Associate of Applied Science - Cosmetology
Honolulu Community College
High School Diploma - High School Diploma
Moanalua High School