Chandra Lisota
Summary
Patient-focused Clinical Support Coordinator with more than 20 years of experience and success in delivering outstanding care to Cancer/Transplant/ Terminal patients. Adept at learning new skills and adapting to new situations. Strengths include collaborative and creative problem solving, comfort communicating with people in all positions and backgrounds, taking feedback and using it as a springboard for improved processes and growth.
Former military experience brings dedication to providing the highest quality service for those who have served and still do.
Excited to leverage background to take next career step with UnitedHealth Group and Optum.
Overview
13
13
years of professional experience
Work History
Clinical Support Coordinator
Remedy Intelligent Staffing
07.2022 - Current
- Collaborate and work as team with other CSC's, subject matter experts (SME), CSCII, Leads, and Supervisors to ensure completion of work aligns with established production and quality standards.
- Adeptly utilize MedNet, Teams and other company custom software, as well as other Microsoft programs, to complete different tasks in the life cycle of medical orders, and medical charts for veterans while maintaining accuracy and high quality of work throughout all aspects.
- Utilize knowledge of medical, behavioral, and psychological terminology, to accurately interpret medical documentation and identify lab results/ancillary services, while maintaining confidentiality according to HIPAA standards.
Hospice/Personal Care Assistant
Self Employed/Contracted VA
05.2015 - 08.2019
- Specialized in Cancer/Transplant/Hospice care.
- Organizing and scheduling treatments/appointments.
- Patient advocacy between patient and medical providers for the best care possible.
- Using medical terminology/anatomical knowledge to assist in educating patients in regards to treatments, care plans, medications.
- Providing transportation to appointments.
- Tracking/Documenting vitals, administering medications, wound care.
- Emergency care/response.
- Performing medical procedures in home, in conjunction with in-patient treatment. ( i.e. using sterile equipment to drain chest cavity, caring for catheters, wound treatment) including end of life care.
- Assisting with daily living activities, (i.e bathing, dressing, standing, sitting, changing briefs), housekeeping, cooking, and errands.
CNA
Trilogy Health Services
05.2011 - 05.2012
- Utilizing good communication to build excellent relationships with family members, including them in care plans and providing education on care and conditions.
- Assisting with ADL's, bathing, eating, oral hygiene, etc.
- Tracking vitals, intake/output, reporting changes in conditions.
- Handling catheters, changing stoma bags, wound care, monitoring medical conditions and potential emergent situations.
- Attending and maintaining comfort during final transition. Assisting family members during this time.
- Assisting with enrichment activities.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
No Degree -
Ivy Tech Community College of Indiana
Indianapolis, INCertification - Certified Nursing Assistant
Ivy Tech Community College of Indiana
Indianapolis, IN05.2009
Skills
- Adaptability and Flexibility
- Critical Thinking Capacity
- Attention to Detail
- Medical Terminology
- Psychological/ Behavioral Terminology
- Knowledge of medical documentation, lab results, reports
- Microsoft Office Suite Proficiency
- Microsoft Teams
- 45 WPM
- ICD/CPT Knowledge
- HIPAA Compliance Understanding
Languages
Chinese (Mandarin)
Elementary
Italian
Elementary
Timeline
Clinical Support Coordinator
Remedy Intelligent Staffing
07.2022 - Current
Hospice/Personal Care Assistant
Self Employed/Contracted VA
05.2015 - 08.2019
CNA
Trilogy Health Services
05.2011 - 05.2012
No Degree -
Ivy Tech Community College of Indiana
Certification - Certified Nursing Assistant
Ivy Tech Community College of Indiana
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