CHANDRA MILLER
Vonore,TN
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Supervisor
Reimagined Parking Garage
Alcoa, TN
06.2022 - 02.2024
- Assist monthly customers with their parking payments
- Check cashiers reports, money drops and daily safe logs THE FOLLOWING day
- Run daily reports and submit all necessary reports by email to proper people
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Help and assist assistant manager in scheduling, vacations and other daily jobs.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Maintained database systems to track and analyze operational data.
educational assistant
Blount county schools
Walland, TN
08.2021 - 05.2022
- Assist teachers and students in education.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Collaborated with fellow teachers to develop interdisciplinary units, promoting cross-curricular connections and deeper understanding of content.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Provided tutoring services after school hours, assisting struggling students and helping them reach their academic goals.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
substitute teacher
ESS Staffing
Monroe County And Blount County Tennessee
08.2020 - 01.2022
- Cover for teachers and other school staff when needed in the learning process for students.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Strengthened parent-teacher communication through proactive outreach via conferences, phone calls, and email updates on student progress.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Interim Exceptional Education Assistant
Madisonville Intermediate School
Madisonville, TN
02.2021 - 04.2021
- Assist teachers with helping those students who have different needs than most to ensure that learning is taking place.
- Enhanced student comprehension by incorporating visual aids and hands-on activities into lessons.
- Assisted teachers in developing comprehensive lesson plans that catered to diverse learning needs.
- Improved classroom management by implementing positive reinforcement strategies and clear expectations.
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Managed special education accommodations for students with disabilities, ensuring equal access to educational opportunities for all learners.
- Facilitated small group instruction within an inclusive classroom setting, ensuring each learner received personalized attention and support as needed.
- Supported teachers in maintaining a safe learning environment by monitoring student behavior during class transitions and extracurricular activities.
2nd Grade Teacher
Waldron Area Schools
Waldron, MI
08.2019 - 06.2020
- Advise and teach students concepts to knowledge needed for life in the future and now.
- Boosted student literacy levels by implementing a comprehensive reading program.
- Collaborated with other teachers for interdisciplinary lesson planning, enhancing student understanding of various subjects.
- Developed and implemented engaging hands-on activities to reinforce learning concepts and cater to diverse learning styles.
- Established positive relationships with students, parents, and colleagues, fostering a strong support network for academic success.
- Utilized assessment data to differentiate instruction and meet the individual needs of each student.
- Improved classroom management techniques, resulting in fewer disruptions and increased on-task behavior from students.
- Incorporated real-world examples into lessons, making content more relevant and relatable for students.
- Organized class field trips to reinforce curriculum concepts and enhance the learning experience outside of the classroom setting.
- Led after-school tutoring sessions to provide additional support for struggling students, improving overall achievement levels.
- Promoted critical thinking skills through problem-solving activities and group projects that challenged students intellectually.
- Implemented a variety of instructional strategies to accommodate diverse learners while maintaining high expectations for all students.
- Participated in professional development workshops and conferences to stay current on best practices in education, applying new ideas within the classroom setting.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Built positive relationships with parents to involve families in educational process.
- Taught students subject-specific material, learning strategies, and social skills.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Implemented classroom management improvements to enhance class morale and engagement.
- Assessed student progress by administering tests and evaluating results.
- Kept classroom clean, organized, and safe for students and visitors.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Stayed abreast of new trends in education by attending professional development courses and in-service trainings.
- Sourced supplies to fill gaps in student activities.
- Chaperoned field trips to maintain safety and encourage learning.
- Maintained student portfolios to monitor learning progress and completion of work required for promotion to next grade level.
- Directed class discussions to spark conversation about key concepts, complex problems and overarching themes.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
Assistant Store Manager
Dollar General
Osseo, MI
08.2018 - 08.2019
- Assist store manager, due manager duties, run registers, stock shelves assist customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Pharmacy Clerk
Nash Drugs
Jonesville, MI
09.2016 - 08.2018
- Assist customers with medication pickup, run cash registers, take prescription orders over the phone from customers.
- Enhanced customer satisfaction by providing efficient and accurate prescription processing.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Assisted in inventory management, ensuring adequate stock levels for high-demand medications.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Ensured regulatory compliance by properly handling and disposing of medication waste materials.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
CAREGIVER
JLC CARE SERVICES
Jackson, MI
05.2015 - 06.2015
- Assist the elderly with daily living activities in their own homes
- Basic cleaning, food prep, transportation.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
MOLD PRESS OPERATOR
ELWOOD STAFFING/NYLONCRAFT
Jonesville, MI
03.2015 - 05.2015
- Run mold presses, check parts for quality, pack and ship
- Hourly paperwork and 5s of area and shop.
- Improved print quality by performing regular press maintenance and calibration tasks.
- Reduced waste materials by optimizing press settings for efficient ink usage and material consumption.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
- Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
PRESS OPERATOR
MARTINREA
Jonesville, MI
10.2014 - 02.2015
- Run presses check parts for quality, pack and ship
- Hourly paperwork and 5s of area and shop.
- Improved print quality by performing regular press maintenance and calibration tasks.
- Reduced waste materials by optimizing press settings for efficient ink usage and material consumption.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
PRESS OPERATOR
US STAFFING/MARTINREA
Jonesville, MI
06.2014 - 10.2014
- Run presses check parts for quality, pack and ship
- Hourly paperwork and 5s of area and shop.
- Improved print quality by performing regular press maintenance and calibration tasks.
- Reduced waste materials by optimizing press settings for efficient ink usage and material consumption.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
SUBSTITUTE TEACHER
PROFESSIONAL EDUCATIONAL SERVICES GROUP
Michigan
09.2010 - 06.2014
- Assist Children in the learning process, perform lesson plans as designed, conduct roll calls and lunch accounts
- Release students to appropriate people at the end of day.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
CUSTOMER SERVICES REP
CHECK-N-GO
Jonesville, MI
05.2007 - 08.2008
- Assist Customers with payday advances, filing for loans, open closing stores, cash drops.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
PRESS OPERATOR
ALPHI MANUFACTURING
Jonesville, MI
12.2005 - 03.2007
- Run presses/Benders check parts for quality, pack and ship
- Hourly paperwork and 5s of area and shop.
- Improved print quality by performing regular press maintenance and calibration tasks.
- Reduced waste materials by optimizing press settings for efficient ink usage and material consumption.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
Cashier/Stocker
Save-a-Lot
Hillsdale, MI
12.2003 - 12.2004
- Run a cash register, assist customers when needed, and unload trucks, stock shelves.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Master in humanity School counseling - School Counseling
GRAND CANYON UNIVERSITY ONLINE
PHOENIX, AZTransferred to GCU - Elementary Education
BAKER COLLEGE
JACKSON, MIBachelor of Science - Elementary Education
GRAND CANYON UNIVERSITY ONLINE
PHOENIX, AZ06.2018
High School Diploma -
CAMDEN-FRONTIER
CAMDEN, MI06.2002
Skills
- Teaching, English Proficient, computer skills: Microsoft office, adobe, internet efficient, typing 60 words a minute, switchboards, copiers, faxes, filling, email, patient, caring, understanding, hard worker, goal setter, mail, home aids, customer service, babysitting/daycare, press/robotic welder/ benders/gp12
- Schedule development
- Strategic Planning
- Staff Management
- Process Improvement
- Inventory Control
- Data Analytics
- Processes and procedures
- Staff Discipline
- Project Management
- Goal-Oriented
- Process Monitoring and Improvement
- Business Administration
- Complex Problem-Solving
- Training and mentoring
- Financial Management
- Written Communication
- Audit reporting
- Multitasking
Communication Skills
Excellent communication skills have done presentations in school, public speaking in different groups and organizations.
Leadership Experience
Leadership positions held in both 4-h and through school for different sporting events. Assistant manager position in a food industry summer job.
References
- ABBY MILLS, FAMILY FRIEND, TI AUTOMOTIVE, 517-425-7990
- Amanda Gambill, Reading Elementary School, 517-320-0442
- Tina McClure, McGhee Tyson Airport, 865-279-6188
Hobbies: Reading and working on new skills to improve my job performance.
I love reading books of all kinds, but my favorite is paranormal romance. I also try to enhance and improve on my work skills by taking different classes online to grow them.
Timeline
Supervisor
Reimagined Parking Garage
06.2022 - 02.2024
educational assistant
Blount county schools
08.2021 - 05.2022
Interim Exceptional Education Assistant
Madisonville Intermediate School
02.2021 - 04.2021
substitute teacher
ESS Staffing
08.2020 - 01.2022
2nd Grade Teacher
Waldron Area Schools
08.2019 - 06.2020
Assistant Store Manager
Dollar General
08.2018 - 08.2019
Pharmacy Clerk
Nash Drugs
09.2016 - 08.2018
CAREGIVER
JLC CARE SERVICES
05.2015 - 06.2015
MOLD PRESS OPERATOR
ELWOOD STAFFING/NYLONCRAFT
03.2015 - 05.2015
PRESS OPERATOR
MARTINREA
10.2014 - 02.2015
PRESS OPERATOR
US STAFFING/MARTINREA
06.2014 - 10.2014
SUBSTITUTE TEACHER
PROFESSIONAL EDUCATIONAL SERVICES GROUP
09.2010 - 06.2014
CUSTOMER SERVICES REP
CHECK-N-GO
05.2007 - 08.2008
PRESS OPERATOR
ALPHI MANUFACTURING
12.2005 - 03.2007
Cashier/Stocker
Save-a-Lot
12.2003 - 12.2004
Master in humanity School counseling - School Counseling
GRAND CANYON UNIVERSITY ONLINE
Transferred to GCU - Elementary Education
BAKER COLLEGE
Bachelor of Science - Elementary Education
GRAND CANYON UNIVERSITY ONLINE
High School Diploma -
CAMDEN-FRONTIER