Chandra-Monique' Smith
Dorchester Center,MA
Summary
Highly organized , knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts, and manage business correspondence. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Medical Secretaries
HALLMARK HEALTH MEDICAL ASSOCIATES INC
11.2022 - 04.2024
- Responsible for interviewing inpatient and outpatients with a courteous and professional demeanor in order to obtain accurate and complete patient registration data
- Responsible for collecting and documenting in hospital registration system demographic and financial information for scheduled visits and completing pre-service collection of patient liability an(including, but not limited to deductibles, co-insurance, co-payments, etc.) and/or bad debt
- Responsible for verifying patient insurance, confirming benefits eligibility, performing pre-authorization, pre-certification, and/or notification as required by third party providers
Security Guards
A & T Construction Company
09.2019 - 10.2022
- Oversee and protect premises to prevent and protect while site was non active
- Perform foot patrol to ensure safety over work site
- Regularly track and keep record of daily activities
Customer Service Representatives
Tufts Health Plan
07.2018 - 09.2019
- Received and responded to high volume of incoming telephone calls from members, perspective members, employers, and internal Tufts HP staff
- Efficiently and effectively processed member calls
- Accessed the most appropriate source of information and proficiently resolved the members' concern
- Accurately documented the complete encounter and maintained a professional and supportive attitude throughout the call
- Asked probing questions and took the opportunity to educate members to avoid unnecessary repeat calls
- Investigated member complaints and performed front-line analysis and intervention when appropriate
- Made necessary outgoing phone calls to resolve member related inquiries
Customer Service Representatives
Maximus
08.2017 - 06.2018
- Handled high volume of phone calls daily
- Assist members' with completing applications for health insurance, updating members on their eligibility, working with multiple databases such as HIX, MA21, and MassServe
- Mailing duplicate notices, insurance cards, and tax information
Transportation Workers, All Other
MBTA - MASS BAY TRANSPORTATION AUTHORITY
03.2010 - 05.2017
- Meet with an inspector for a uniform and time check
- Operate a heavy rail vehicle along the Redline
- Open and close train doors at stations
- Announce Stops, and other necessary information
- Respond courteously and professionally to all inquiries
- Perform related duties and projects as assigned
Education
Medical Administrative Assistant -
Jewish Vocational School
Associate Degree - Criminal Justice
Roxbury Community College
05.2023
Skills
- Patient check-in
- Medicare/Medicaid
- Payment Collection
- Professional telephone etiquette
- Conflict resolution techniques
- Patient Scheduling
- Telephone Customer Support
- Administrative support experience
- Customer Service
- Clinical Support
- Insurance Verification
- Customer rapport
Timeline
Medical Secretaries
HALLMARK HEALTH MEDICAL ASSOCIATES INC
11.2022 - 04.2024
Security Guards
A & T Construction Company
09.2019 - 10.2022
Customer Service Representatives
Tufts Health Plan
07.2018 - 09.2019
Customer Service Representatives
Maximus
08.2017 - 06.2018
Transportation Workers, All Other
MBTA - MASS BAY TRANSPORTATION AUTHORITY
03.2010 - 05.2017
Medical Administrative Assistant -
Jewish Vocational School
Associate Degree - Criminal Justice
Roxbury Community College
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