Vanessa Castro
Jacksonville,FL
Summary
Detail-oriented Medical Scribe and Patient Access Representative skilled in EMR charting, provider documentation, insurance verification, and order entry. Enhances OB/GYN workflows through precise record creation and timely updates. Streamlines patient flow by collaborating with clinical teams to minimize documentation delays.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Patient Access Representative / Medical Scribe
NFL OBGYN / Womens Care
Jacksonville, Florida
02.2016 - Current
- Completed pre-registration tasks by verifying demographics, obtaining authorizations, and collecting deposits and co-payments.
- Registered patients for OB/GYN visits using women’s care intake steps.
- Set prenatal, annual, and follow-up visits in practice scheduling systems.
- Answered patient calls and resolved scheduling and registration questions.
- Maintained confidential records and protected HIPAA-compliant patient information.
- Explained financial responsibilities to patients and collected fees at time of service.
- Updated personal and financial information in patient records.
- Supported workflow improvements through collaboration with internal departments.
- Managed incoming faxes related to patient registration processes.
- Participated in team meetings and training sessions for professional development.
- Handled high-volume incoming calls, provided timely assistance, and routed calls to appropriate medical or administrative staff.
- Sent medical records and other correspondence by mail, email, or fax.
- Scheduled tests, lab work, and x-rays based on physician orders.
- Managed IUD supply ordering and inventory support for office operations.
- Routed laboratory and diagnostic results to appropriate staff.
- Transcribed practitioners’ diagnoses and recommendations into medical records.
- Recorded patient histories, exams, and treatment plans for OB/GYN providers.
- Entered laboratory orders, imaging requests, and referral details.
- Transcribed provider dictation for prenatal, gynecologic, and follow-up appointments.
- Prepared charts and visit summaries before patient consultations.
- Assisted physicians during pelvic examinations and office procedures.
- Supported patient care by transcribing and entering orders into electronic medical record system.
- Reviewed current medications for accuracy before prescribing new ones.
- Selected correct ICD-10 and CPT codes for medical records.
- Processed prescription refill requests according to protocol.
- Checked insurance benefits before appointment date to confirm eligibility and coverage.
- Entered laboratory and radiology results into electronic medical records (EMR) systems.
- Checked insurance benefits before appointment date to confirm eligibility and coverage.
- Entered laboratory and radiology results into electronic medical records (EMR) systems.
Sr. Financial Service Representative
First Coast Service Options
Jacksonville, Florida
11.2001 - 08.2013
- Managed refunds submitted to Medicare for timely and accurate processing.
- Reviewed and processed Medicare refund requests for timely, accurate resolution.
- Worked with internal teams to confirm refund eligibility and speed up processing.
- Processed financial transactions with precision and followed regulatory standards.
- Completed financial transactions accurately while following company policies.
- Managed a range of financial transactions to ensure operational efficiency. with strong accuracy and efficiency.
- Verified claims details in Medicare systems to enhance accuracy of issue resolution.
- Applied refunds to claims and accounts receivable to keep financial records accurate.
- Updated benefit claim history to reflect correct payment information and resolve discrepancies.
- Reviewed and revised claim histories to meet Medicare guideline requirements.
- Escalated complex issues to appropriate First Coast Service Options teams.
- Handled Medicare provider inquiries using First Coast Service Options service standards.
- Conducted Spanish calls for debt collections while communicating effectively with diverse clients.
- Spoke with clients in Spanish to support debt collection and address outstanding balances.
Medicare Part B Call Center Representative
First Coast Service Options
Jacksonville, FL
04.2001 - 11.2001
- Resolved customer inquiries regarding Medicare Part B coverage and benefits, ensuring accurate information delivery.
- Supported beneficiary calls regarding Medicare claims coverage and eligibility questions.
- Provided clear information to callers to improve understanding of Medicare policies.
- Explained Medicare guidelines and service options using clear, courteous language.
- Verified caller information before discussing protected health details.
- Managed high-volume inbound calls while maintaining professional service to enhance customer satisfaction.
- Answered incoming calls and delivered professional, knowledgeable service to every customer.
- Recorded detailed notes from customer interactions for accurate case tracking.
- Documented customer complaints for effective resolution tracking and escalations per First Coast Service Options procedures.
Education
High School Diploma -
Miami Springs Senior High
Miami, FL06-1997
Skills
- Patient registration
- Appointment scheduling
- Patient check-in
- EMR charting
- Referral management
- Insurance expertise and payment processing
- Regulatory compliance and patient check-in/check-out
- Financial transaction management
- Data management
- Critical thinking
- Attention to detail
- Collaboration skills and data entry
- Communication skills skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Representative / Medical Scribe
NFL OBGYN / Womens Care
02.2016 - Current
Sr. Financial Service Representative
First Coast Service Options
11.2001 - 08.2013
Medicare Part B Call Center Representative
First Coast Service Options
04.2001 - 11.2001
High School Diploma -
Miami Springs Senior High