Chandra Pena
San Antonio,TX
Summary
Detail-oriented property claims adjuster with 6 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and complex claims handling. Leverages well-developed communication skills to deliver information to policyholders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Property Adjuster
Hippo Insurance
07.2021 - Current
- Enhanced customer satisfaction by providing timely and empathetic communication throughout the claim process.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Resolved disputes with policyholders, negotiating equitable settlements within policy guidelines.
- Reduced costs for the company by accurately estimating repair and replacement expenses.
- Supported team members in handling complex claims, sharing knowledge of specific policies and procedures as needed.
Property Adjuster
USAA
03.2018 - 07.2021
- Provided exceptional customer service while navigating sensitive situations involving property loss or destruction due to natural disasters or accidents.
- Analyzed information gathered by investigation and report findings and recommendations.
- Improved claim resolution times by efficiently managing a caseload of property claims.
- Ensured excellence in service delivery by adhering to strict quality control measures during all aspects of the claim process.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Education
Associate of Science - General Studies
Northwest Vista College
San Antonio, TXSkills
- Problem Solving
- Decision Making
- Estimating Repair Costs
- Time Management
- Customer Service
- Policy Interpretation
- Computer Proficiency
Certification
Claims Adjuster
Texas Department of Insurance
License Number 2287869
Timeline
Senior Property Adjuster
Hippo Insurance
07.2021 - Current
Property Adjuster
USAA
03.2018 - 07.2021
Associate of Science - General Studies
Northwest Vista College
Claims Adjuster
Texas Department of Insurance
License Number 2287869
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