Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Madeline Talbott

Ruskin,FL

Summary

Observant Senior Property Adjuster with seven years of comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating accurate and efficient property damage settlements. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

9
9
years of professional experience

Work History

Senior Property Adjuster

USAA
09.2019 - Current
  • Participated in Leadership 4 All program to develop personal leadership skills.
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Used Xactimate to compile estimates for personal property and structure damage.
  • Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.
  • Actively listened to customers, handled concerns quickly and resolved major issues directly.

Property Adjuster II

USAA
04.2017 - 09.2019
  • Investigated, evaluated, negotiated, adjusted and settled moderately complex to complex dwelling and personal property claims.
  • Responsible for handling claims workload and working in a call center environment.
  • Provided excellent property claims service to members and third party vendors.

Property Adjuster III

USAA
01.2016 - 04.2017
  • Investigated, evaluated, negotiated, adjusted and settled low to moderately complex personal property claims
  • Responsible for handling claims workload and working in a call center environment
  • Provided property claims service to members and third party vendors

Solution Associate

Tech Data Corporation
10.2014 - 01.2016
  • Quoted and processed sales pertaining to IBM Hardware
  • Systems/Accounts for specific product lines in West/Central territories
  • Provided accurate, timely responses to inquiries from inbound calls or emails from internal and external customers in support of the IBM Hardware vendor line
  • Set up parts and SKUs for the IBM Hardware products
  • Acted as a resource for bids and special pricing arrangements

Education

Master of Business Administration -

University of Phoenix
Phoenix, AZ
07.2020

Bachelor of Science - Business Concentration, Marketing

University of South Florida
Tampa, FL
05.2014

Skills

  • Virtual Property Inspection
  • Critical Thinking
  • Active Listening
  • Customer Service Expertise
  • Investigate Property Damage
  • Insurance Policy Application
  • Complex Problem-Solving

Accomplishments

  • Participated in the Leadership 4 All program, Spring 2023 - Current.
  • Participated in the Property Recognition Team, recognized achievements of current property adjusters and planned quarterly MST stand up meeting.
  • Pulse Leader from December 2019 - December 2021, acting as a leader and model for USAA's core values.
  • Participated in the Internal Catastrophe Unit (ICU) from July 2017 - July 2019.
  • Participated in multiple Virtual Cat Teams (VCT) assisting with increased claims volume.
  • Handled complex Windpool claims for FL, NC, SC, MS and AL policies.

Timeline

Senior Property Adjuster

USAA
09.2019 - Current

Property Adjuster II

USAA
04.2017 - 09.2019

Property Adjuster III

USAA
01.2016 - 04.2017

Solution Associate

Tech Data Corporation
10.2014 - 01.2016

Master of Business Administration -

University of Phoenix

Bachelor of Science - Business Concentration, Marketing

University of South Florida

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Madeline Talbott