David Perez
Property Adjuster
Surprise,AZ
Summary
Enthusiastic Senior Property Adjuster eager to contribute to USAA's success through hard work, attention to detail and excellent organizational skills. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
Work History
Senior Property Adjuster
USAA
11.2023 - Current
- Promoted to the position of Senior Property Adjuster due to outstanding performance as a Property Adjuster before Model Office.
- Selected as one of twenty Adjusters to contribute to the Guidewire state expansion within Property Claims.
- Actively participated in simulating loss events in Claim Center, carefully observing and documenting outcomes.
- Responsibilities included thorough analysis and notation of system issues, IT errors, and Claim Center alerts as insightful observations.
- Collaborated with DPOs and BPOs to replicate observations for detailed review.
- Engaged in daily meetings to discuss and work collaboratively with colleagues, addressing issues identified during the observation process.
- Dedicated to observing and analyzing the claims process, providing constructive feedback for the continuous improvement of Claim Center.
- Formulate strategic plans aimed at addressing identified trends and opportunities to optimize the Adjuster experience within the Claim Center, thereby fostering continuous improvement and enhancement.
- Demonstrated proficiency in live claims from selected states, with file ownership for digital losses, and managing new First Notice of Loss entries in Claim Center.
Property Adjuster/Associated Property Adjuster
USAA
09.2019 - 11.2023
- Thoroughly examine claim information with keen attention to detail, meticulously verifying accuracy and proactively identifying potential fraudulent claims.
- Collaborate with leaders to meticulously assess case-by-case claims, ensuring accurate and informed claim decision-making.
- Diligently follow up with members and Contractor Connection throughout the escalation process, ensuring that issues are addressed and resolved according to established protocols.
- Facilitate the professional development of newly onboarded Associate Property Adjusters by serving as a mentor, providing expert guidance on policy inquiries and navigating KC articles for resolution.
Team Lead Personal Banker
Wells Fargo Bank
10.2011 - 09.2019
- Lead a team of bankers, driving daily performance through strategic planning and motivation.
- Initiated and led morning huddles, fostering a collaborative environment to discuss and align on daily metrics and individual performance objectives.
- Developed tailored strategies with each team member to optimize performance and achieve ambitious goals.
- Executed devised plans to ensure consistent attainment of performance benchmarks.
- Entrusted with pivotal responsibilities including branch opening and closing procedures, as well as conducting comprehensive audits of vaults, tellers, and bankers.
- Conducted weekly audits of teller cash drawers, ensuring precision alignment with established teller logs and upholding compliance standards.
- Demonstrated exceptional leadership by supervising branch operations and providing coverage for other branches when managers required support.
- Delivered personalized coaching sessions to empower tellers, providing invaluable guidance for their professional growth and development.
Education
Business Communications
Maricopa Community Colleges - Glendale Community College
Glendale, AZ 08.2015 - Current
Skills
Time management
Timeline
Senior Property Adjuster
USAA
11.2023 - Current
Property Adjuster/Associated Property Adjuster
USAA
09.2019 - 11.2023
Business Communications
Maricopa Community Colleges - Glendale Community College
08.2015 - Current
Team Lead Personal Banker
Wells Fargo Bank
10.2011 - 09.2019