CHANDRA LOONEY
ARLINGTON,TX
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal, G4S
Irving, TX
09.2019 - Current
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
Independent Contractor
Omni
ARLINGTON, TEXAS
01.2021 - 06.2021
- Remote)
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
Outbound/Call Center Agent, Inbound Sales
Holiday Inn Club Vacation
ARLINGTON, TX
01.2018 - 01.2019
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Conducted 150-200 outbound phone calls daily to reach potential clients and market vacation products.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
Education
UALR
Little Rock, ARSkills
- Team Player
- CPR Certified
- Efficient and Detail-Oriented
- Customer Communication
- Critical Thinking
- Customer Service
- Overcoming Objections
Certification
- Licensed Security Officer
- Certified CPR
- CNP - Certified Notary Public
- Certified Signing Agent
- CTA - Certified Travel Agent
Timeline
Independent Contractor
Omni
01.2021 - 06.2021
Security Officer
Allied Universal, G4S
09.2019 - Current
Outbound/Call Center Agent, Inbound Sales
Holiday Inn Club Vacation
01.2018 - 01.2019
UALR
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